ITIL v3, the third edition of the best practices guide for IT service management, was published in July 2007. It is still valid today, which is due in particular to the fact that the structured processes described are more relevant for many companies than the agile practices of the successor version. What is ITIL v3 exactly and how up to date is it now that ITIL v4 is available?
Information Technology Infrastructure Library, ITIL for short, is the most important approach for successful and efficient IT service management. The guideline provides important input across the entire service lifecycle as well as best practices that can serve as a guide for companies and IT managers in their daily work. We reveal what ITIL actually entails.
Want to write down and collect ideas in a brainstorming session with other Zoom participants? The Zoom whiteboard makes this possible. The white surface enables you to write down, draw, and draft ideas with other meeting participants and save these for later. Here you can learn how to use a whiteboard in Zoom and how to share it.
When there are too many different opinions or not enough feedback in a Zoom meeting, a Zoom survey can often help. With single- and multiple-choice surveys, you can ask for meeting participants’ opinions and download the survey report at the end of the meeting. This article explains how to create a Zoom survey.
Zoom Chat allows you to send private chat messages to selected meeting participants or to all users simultaneously during meetings. The host determines who can chat. You can also disable Zoom Chat if you want. We’ll tell you more about the advantages of Zoom Chat and how to chat in Zoom when you’re the host.
The HLOOKUP function in Excel is a useful feature for anyone who wants to look for specific values in a table. This requires all the compared values to be located in the same row (i.e. horizontally arranged). You can save a lot of time by using the HLOOKUP function, especially when dealing with large data sets, as our HLOOKUP example will illustrate.
Do you have a huge table where you can no longer keep track of all the entries? In Excel, you can use LOOKUP to quickly find related values. For instance, the function can serve as a mini search engine within your spreadsheet. Enter a search term and Excel will seek out the associated value for you. Here, we’ll show you what the syntax of the function looks like.
The SEARCH function in Excel gives you the ability to quickly perform complex analyses of large data sets, clean up your data, and stay on top of your documents. When used correctly, the Excel SEARCH function is a highly effective tool. In this overview, you’ll learn more about how to use this convenient feature.
Storing data in electronic form is part of daily life. However, the more confidential the data being stored is, the more important security provisions become. So-called audit compliance, which already applies to documents of a commercial or tax-related nature, is playing an increasingly important role in the digital enterprise of the future.
In bigger organisations including businesses and universities, it’s not unusual to have several people working on the same documents. But when doing so, it’s important to maintain a good overview, and to track your changes in Word. Using Word’s Track Changes function, you can see exactly who made changes at what time. In this article, we’ll explain how to accept or decline changes.