# Zoom audio not working: Solve audio problems in your Zoom meeting 'Can you hear me?' is a question you’ve probably heard hundreds of times if you regularly use Zoom or a [Zoom alternative](https://www.ionos.co.uk/digitalguide/online-marketing/online-sales/zoom-alternative/ "Zoom alternative"). Unfortunately, audio problems can’t always be avoided. However, it is crucial that the **problem gets fixed quickly**, especially in important meetings. Here are some solutions to try out if there’s no sound in your Zoom meeting. ## Zoom meeting has no sound? This could be the reason [Video conferences](https://www.ionos.co.uk/digitalguide/online-marketing/social-media/video-conferencing/ "Video conferencing") have many advantages. On the one hand, they make it easy to communicate no matter the location of the participants - be it with friends, family members, customers, or colleagues. On the other hand, a video conferencing program like Zoom makes it **possible to organise large meetings and presentations online in a very flexible way**. Professionalism is particularly important in this context. Common technical errors that occur time and again in virtual video conferences are difficulties with sharing the screen in Zoom, [changing the background in Zoom](https://www.ionos.co.uk/digitalguide/online-marketing/online-sales/change-zoom-background/ "Change Zoom background"), and problems with audio equipment. There may be a number of reasons why other participants cannot hear you or why no sound is coming from the Zoom meeting. Typical error sources include: - Other participants have muted their microphone, speakers, or headphones. - Incorrect audio settings or recording devices have been selected. - Audio scripts are blocked by temporary data in the browser cache. - The computer’s audio output is muted. - Speakers built into the smartphone have been disabled in the app. - The smartphone’s volume or audio profile is incorrectly set up. ## Specify and test the Zoom audio settings If you want to [create a Zoom meeting](https://www.ionos.co.uk/digitalguide/online-marketing/online-sales/how-to-set-up-a-zoom-meeting/ "How to set up a Zoom meeting") or [join a Zoom meeting](https://www.ionos.co.uk/digitalguide/online-marketing/online-sales/how-to-join-a-zoom-meeting/ "How to join a Zoom meeting") as a participant, it is advisable to know your way around Zoom’s audio settings, to set the microphone and speakers/headphones correctly, and to carry out an audio test if in doubt. - **Step 1**: Log in to your Zoom account by entering your user data in the Zoom client. - **Step 2**: Click on your profile picture and below that you should see the gear icon with 'Settings'. - **Step 3**: Then go to 'Audio' in the left sidebar. [![Image: Audio settings in the Zoom menu](https://www.ionos.co.uk/digitalguide/fileadmin/_processed_/b/1/csm_zoom-audio-not-working-1_e1faa330ed.webp "Audio settings in the Zoom menu")](https://www.ionos.co.uk/digitalguide/fileadmin/DigitalGuide/Screenshots_2021/zoom-audio-not-working-1.png) Click on 'Audio' in the 'Settings' menu - **Step 4:** Here you will find a whole list of audio options. The important items are ‘Speakers’, ‘Microphone’, ‘Automatically join audio by computer when joining a meeting’ and ‘Mute my microphone when joining a meeting’. - **Step 5:** Under ‘Speakers’, you can perform an **audio test** and select the appropriate speaker from the drop-down menu. [![Image: Settings in Zoom with Audio Test](https://www.ionos.co.uk/digitalguide/fileadmin/_processed_/d/3/csm_zoom-audio-not-working-2_f7617909bc.webp "Settings in Zoom with Audio Test")](https://www.ionos.co.uk/digitalguide/fileadmin/DigitalGuide/Screenshots_2021/zoom-audio-not-working-2.png) Test the function of your speakers and check whether the correct speaker is selected. - **Step 6:** Under ‘Microphone’, you can test the audio input, select the microphone from the drop-down menu, and enable automatic sound enhancement. [![Image: Test the microphone’s functionality in the Zoom audio settings](https://www.ionos.co.uk/digitalguide/fileadmin/_processed_/e/c/csm_zoom-audio-not-working-3_c44c623a7c.webp "Test the microphone’s functionality in the Zoom audio settings")](https://www.ionos.co.uk/digitalguide/fileadmin/DigitalGuide/Screenshots_2021/zoom-audio-not-working-3.png) Check the functionality of your microphone. - **Step 7:** By checking the ‘Automatically join audio by computer when joining a meeting’ box, you instruct Zoom to automatically connect to your computer audio during meetings. [![Image: Option to allow the computer audio to automatically connect on Zoom](https://www.ionos.co.uk/digitalguide/fileadmin/_processed_/5/6/csm_zoom-audio-not-working-4_5caa302961.webp "Option to allow the computer audio to automatically connect on Zoom")](https://www.ionos.co.uk/digitalguide/fileadmin/DigitalGuide/Screenshots_2021/zoom-audio-not-working-4.png) Enable automatic audio connection via computer to give Zoom access to your computer audio when you enter a meeting. - **Step 8:** With the 'Automatically join audio by computer when joining a meeting' option disabled, you will always receive a prompt to connect to audio before the meeting. In this prompt window, you can also perform an audio test and enable automatic connection to computer audio. [![Image: If automatic computer audio connection is disabled, Zoom will ask for access to audio devices](https://www.ionos.co.uk/digitalguide/fileadmin/_processed_/7/b/csm_zoom-audio-not-working-5_7386e1a6c2.webp "If automatic computer audio connection is disabled, Zoom will ask for access to audio devices")](https://www.ionos.co.uk/digitalguide/fileadmin/DigitalGuide/Screenshots_2021/zoom-audio-not-working-5.png) With computer audio connection disabled, Zoom will ask for speaker and microphone access before you enter each meeting. - **Step 9:** If you attend a lot of meetings or regularly join meetings, you may want to reconsider the **'Automatically join audio by computer when joining a meeting**' option to avoid accidentally becoming the active speaker. However, this could be the cause of the Zoom audio not working so remember to turn the microphone back on when needed. [![Image: To mute the microphone automatically, activate ‘Mute my microphone when joining a meeting’.](https://www.ionos.co.uk/digitalguide/fileadmin/_processed_/6/b/csm_zoom-audio-not-working-6_e3171a9f58.webp "To mute the microphone automatically, activate ‘Mute my microphone when joining a meeting’.")](https://www.ionos.co.uk/digitalguide/fileadmin/DigitalGuide/Screenshots_2021/zoom-audio-not-working-6.png) Enable or disable ‘Mute my microphone when joining a meeting’ to automatically mute or turn on the microphone. ## Zoom: No sound – how to solve the problem When it comes to small meetings consisting of two or three people, first ask the question: - Have the other participants muted their own microphones or speakers? If they haven’t and you can’t hear or be heard in a Zoom meeting, you can assume that the problem is on your end. Here are a few possible solutions. ### Using the desktop client (Windows/Mac) #### Test audio playback and recording devices in a meeting During a meeting, test your audio devices in the audio settings. To do this, go to the arrow next to the microphone icon and click on ‘**Audio Settings…**’ or ‘**Test Speaker & Microphone…**’. Here you can test your speakers/headphones and microphone respectively or change selected devices. [![Image: Click the arrow next to the microphone icon to open the audio settings](https://www.ionos.co.uk/digitalguide/fileadmin/_processed_/b/5/csm_zoom-audio-not-working-7_d38cb3e269.webp "Click the arrow next to the microphone icon to open the audio settings")](https://www.ionos.co.uk/digitalguide/fileadmin/DigitalGuide/Screenshots_2021/zoom-audio-not-working-7.png) Click on the arrow next to the microphone icon to open the audio settings and test your audio devices. #### Clear browser cache Too much temporary data in the browser cache can cause blocked audio scripts on Zoom in rare cases. To [clear your browser cache](https://www.ionos.co.uk/digitalguide/server/configuration/clearing-the-cache/ "Clearing the Cache"), open the browser settings menu, and clear both the **cache** and the **cookies**. #### Check the audio output from your computer If the Zoom audio doesn’t seem to be working, it may also be due to the **computer volume**. Check if the volume on your computer is muted or too low. To do this, click the **speaker icon** in the bottom right corner of Windows 10. To open advanced settings, right-click on the speaker icon and then select ‘**Open Volume mixer**’. [![Image: On Windows 10, right click on the speaker to open the settings and go to ‘Open Volume mixer’](https://www.ionos.co.uk/digitalguide/fileadmin/_processed_/d/f/csm_zoom-audio-not-working-8_04b321f081.webp "On Windows 10, right click on the speaker to open the settings and go to ‘Open Volume mixer’")](https://www.ionos.co.uk/digitalguide/fileadmin/DigitalGuide/Screenshots_2021/zoom-audio-not-working-8.png) Right-click on the volume icon at the bottom right to open the volume settings. Go to ‘Open Volume mixer’. Check that the volume is set correctly for Zoom meetings. [![Image: Volume settings of the output devices and applications](https://www.ionos.co.uk/digitalguide/fileadmin/_processed_/a/c/csm_zoom-audio-not-working-9_0475ff963e.webp "Volume settings of the output devices and applications")](https://www.ionos.co.uk/digitalguide/fileadmin/DigitalGuide/Screenshots_2021/zoom-audio-not-working-9.png) Check that the volume control for Zoom meetings is set correctly. --- ### Note With **macOS**, you can also find volume control options via the menu bar or System Preferences. --- ### Using the mobile client (Android/iOS) #### Check the speaker in the Zoom app If there’s no sound in the Zoom meeting, check your built-in smartphone speakers. Look to see if you can see an X next to the speaker icon. If so, activate the speakers using the **buttons** or by tapping the **speaker icon**. [![Image: Check that the Zoom speaker is activated and no X is visible](https://www.ionos.co.uk/digitalguide/fileadmin/_processed_/4/9/csm_zoom-audio-not-working-10_554a84af9c.webp "Check that the Zoom speaker is activated and no X is visible")](https://www.ionos.co.uk/digitalguide/fileadmin/DigitalGuide/Screenshots_2021/zoom-audio-not-working-10.png) Tap the speaker icon or press the speaker buttons if there’s an X next to the speaker. #### Check the microphone in the Zoom app If the other participants can’t hear you in the meeting, check your built-in microphone. If you see that you’re muted, tap the microphone icon to unmute yourself. [![Image: Tap the microphone icon if it is set to mute](https://www.ionos.co.uk/digitalguide/fileadmin/_processed_/2/9/csm_zoom-audio-not-working-11_374cd000a0.webp "Tap the microphone icon if it is set to mute")](https://www.ionos.co.uk/digitalguide/fileadmin/DigitalGuide/Screenshots_2021/zoom-audio-not-working-11.png) To unmute a muted microphone on Zoom, tap the microphone icon. #### Check smartphone audio settings If you are having audio problems in a Zoom meeting on your smartphone, it is often because the **device’s volume is too low**. Check the volume using the **volume buttons** on your smartphone. If you habitually set your smartphone to silent or vibrate, check the **audio profile** on Android or iOS to see if the sound is turned on. #### Restart your smartphone As simple as it sounds, **rebooting** often helps solve audio problems. However, this is only an alternative if you don’t have important, time-limited meetings. This is a markdown version of: [https://www.ionos.co.uk/digitalguide/online-marketing/online-sales/zoom-audio-not-working/](https://www.ionos.co.uk/digitalguide/online-marketing/online-sales/zoom-audio-not-working/) for AI/LLM consumption.