Managing Customers in the Partner Portal

The Partner Portal supports your collaboration with customers by allowing you to request access to the appropriate IONOS account.

Get Access to Your IONOS Customers' Accounts

If your client is also a customer of IONOS, they can give you full or partial access to their IONOS account. This gives you access to the client's products and services.

Guided Steps

  • Log in to the IONOS Agency Partner Portal.
  • Click on Customers in the left navigation menu.
  • Select the tile that represents your customer.
  • Click on the Send Access Request button.
  • Enter any of your customer's email addresses as the destination for your access request.
  • Decide between the request for full access or partial access.
  • Optional: Enter an alternative address as sender information for your request. The address from your partner profile entry is used as the default.
  • Complete your entries with Send access request.
Notes
  • Please note that your customer can revoke your access to their account at any time.

  • If you already have access to the customer's account, only the buttons Open IONOS Account and Disconnect are available.

Subscribing to Customer Emails

If a customer has given you full access, you can enable the Email Copy option. You will then receive a copy of all system emails from this customer and can react quickly to important events.

You activate Email Copy in the detailed view of the respective customer within the IONOS Agency Partner Portal.

Deleting Customers

Guided Steps

  • Log in to the IONOS Agency Partner Portal.
  • Click Customers in the left navigation menu.
  • Select the tile that represents your customer.
  • Click on the Delete Customer link.
  • Decide if you want to keep the customer's projects.
  • Click the Delete button to complete the process. Existing shares on the customer's IONOS account will also be revoked by this action.

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