If you name files in characters that Windows does not support, they will not be able to be synchronised. In this article, we will show you how to fix this issue.
As a HiDrive user, you can use almost any character for folder and file names.
However, if you want to download the files to a Windows computer, the characters\ / : ? * '' | will prevent you from being able to synchronise your files. You will receive an error message.
Hint: Only the files with the invalid characters will not be synchronised - all of the other files and folders will be synchronised as desired.
To download the files with invalid characters, you simply need to rename them.
- Log in to HiDrive.
- Navigate to the file or directory that contains an unsupported character.
- Rename the file or directory.
- Save your data.