Changing SMTP Server Settings to Send Email via IONOS Mail Servers

Starting from 14 September 2020, a country-specific outgoing mail server (SMTP server) will be required for use with IONOS mail servers.

Below you will find the steps to adjust your outgoing mail/SMTP server settings for the most common email programs. It is not necessary to create a new email account and the settings of your incoming mail server (POP3/IMAP) will not change.

Notes:
  • For customers with IONOS contracts in other countries, different SMTP servers will apply.  These can be obtained from the respective help centres.
  • After 14 September 2020, sending emails will only be possible via the correct SMTP server smtp.ionos.co.uk.

Microsoft Outlook

Outlook 2016/2019:
  • Open Outlook.
  • Click File > Account Information and select the email account to customise from the drop-down list.
  • Click the Account Settings > Server Settings > Outgoing Server field.
  • Adjust the server: smtp.ionos.co.uk
  • Complete your entries by clicking on Next.

Mozilla Thunderbird

  • Open Thunderbird.

  • Click on the menu icon () and select Options > Account Settings. Alternatively, click the email address in the tree on the left and select View Settings for this Account in the Accounts section.

  • Click the Edit SMTP Server button.

  • In the field Server name, enter smtp.ionos.co.uk.

  • Complete your entries with OK.

Apple Mail (macOS)

macOS Catalina 10.15:

  • Open the Mail app on your Mac.

  • Click on Mail > Settings > Tab: Accounts .

  • Select the desired email account and choose the Server Settings tab.

  • In the Outgoing email server (SMTP) field, adjust the Hostname  to smtp.ionos.co.uk

  • Complete your entries with Save.

iOS

Starting with iOS 11:

  • Open the Settings app on your iOS device.
  • Select the desired account under Passwords & Accounts.
  • In the section Server for outgoing emails, adjust the SMTP field to smtp.ionos.co.uk

Android (via Gmail)

  • Open the Gmail app on your Android device.
  • Select the menu icon (☰) at the top-left corner and tap Settings.
  • Tap the desired email address to change.
  • Click on Outgoing Settings.
  • Change the SMTP server: smtp.ionos.co.uk