PHP Extended Support

For PHP 4.0, PHP 5.2, PHP 5.4,  PHP 5.5 and PHP 7.0, support has been discontinued by the PHP community. For PHP 5.6, the support ends on 31.12.2018. If you still use or rely on old PHP versions, then you have been informed by e-mail that we can offer you the technical support only in the context of the PHP Extended Support. In the case of PHP 5.6 and PHP 7.0 , you will receive more information from us shortly.

The paid PHP Extended Support is provided instead of a hard version shutdown you are unaware of or are not yet fully prepared. Your PHP projects and scripts will continue to be protected from attackers until you decide to switch to a recent version of PHP.

Why am I being charged for PHP Extended Support?

We found PHP content in your webspace in an old, no longer supported PHP version. You may have connected at least one domain of your hosting contract to an outdated version of PHP. If you want to change this setting for each domain, please click here to go to your PHP Settings Overview. Select the domain and click Configure PHP Version. Choose the PHP version you would like to use and click Save.

We recommend that you always use a current PHP version. This will ensure that you can use the most popular and proven applications without further compatibility problems.

Despite the version change, it PHP Extended Supportstill shows up on my bill!

You already updated your domain to a current PHP version? You also need to cancel the feature from your account. If you no longer need PHP Extended Support, you can start the cancellation right in the PHP Settings Overview page.

When was I informed about PHP Extended Support?

We informed all of our customers about PHP Extended Support by email. You may have simply overlooked the email, had it inadvertently redirected to your spam folder, or had it sent to an email address you no longer use. Please check the email address we have on file for your account, and, if necessary, enter a new, valid address where we can reach you. This is the easiest way for us to be able to offer you the best possible service. To change your email address, please click here.

Why is PHP Extended Support needed?

Since the PHP community discontinues the support of outdated PHP versions on a specific date, 1&1 IONOS actively takes over the role of providing support and eliminating any security vulnerabilities that may affect our customers. We want to provide you with an uninterrupted service for your websites, as well as preventing them from becoming vulnerable to hackers. Maintaining the old PHP versions requires increasing our administration efforts. We only charge you for this additional service with a small monthly fee.

When does PHP Extended Support start?

PHP Extended Support starts right after the end of support from the PHP community for the version(s) you use. You can find more information about various PHP support phases and the entire PHP lifecycle in the 1&1 IONOS Community.

However, we recommend that you always use a current and stable PHP version.

You're not sure you need this at PHP Extended Supportall?

How to find out if you need it:

If everything works as desired, then you can use the Contract Service to cancel PHP Extended Support. Instructions on how to cancel it can be found here.

Alternatively, please contact our Customer Service for help with cancelling it.

Your scripts no longer work after changing PHP versions?

Simply switch back to the original PHP version and contact an expert for help. This shows that your application and/or scripts are not compatible with the PHP version set without using script customisations.

I want to prepare my scripts for a higher PHP version but need more time to do so. How should I proceed?

Please first test your scripts to make sure changes are necessary at all. If major adjustments are necessary, please contact our Customer Service.

You still have older PHP 4.0, PHP 5.2, PHP 5.4, PHP 5.5 or PHP 7.0 scripts that you've always wanted to use on your site?

If you would like to add PHP Extended Support as an additional option for current contracts, please contact our Customer Service.