With your personal Phone PIN, you can quickly and securely verify yourself when calling IONOS Customer Support.

The Phone PIN is a 4 - 20 digit PIN that helps you easily authenticate yourself when calling IONOS Customer Support.

When you order a new contract, you will automatically receive a Phone PIN at the bottom of your order. We recommend that you make a note of your Phone PIN, since it is stored in encrypted form and can only be seen by you. The PIN cannot even be viewed by our IONOS Customer Support agents.

If you have not yet received a Phone PIN or have forgotten it, you can set a new one at any time.


  • Click the My Account & Logout icon in the top-right corner, and click Phone PINin the Login & Account Security section.
    Log in to Edit Your Phone PIN NowEdit Your Phone PIN Now
  • Enter any combination of 4 to 20 digits in the New Phone PIN text box. Only numbers may be used, since it will be necessary to enter your Phone PIN via your telephone when calling.
    • Optional: To unhide the Phone PIN in the text box, check the box Show phone PIN.
    • Optional: To receive an email with the new Phone PIN, check the box Please send me an e-mail with my phone PIN and account number.
  • Click Create.

Your new Phone PIN is valid immediately and can be used right away. You can set a new Phone PIN in the future whenever you like.