Cancel additional article

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This text is a machine translation. A revised version is planned.

In this article we will show you how you can terminate individual contract components (additional articles) via the Contract Service.

If you wish to cancel the entire contract, these instructions will help you.

With the Contract Service you can terminate your contract conveniently online on your PC. You also ensure that all required data, such as contract and customer number, is transferred with the cancellation.

Step 1

Log in with your IONOS customer number and your customer password to the Contract Service one.

Step 2

In the Notice section, select the required contract that contains the additional article.

step 3

Under Supplementary Articles, click Next.

Please note: Before terminating an additional article, make a complete data backup. For example, you can archive all your email traffic, back up the contents of your website via FTP and, if necessary, also existing databases. It is also recommended to list all required email accounts, mailboxes and, if necessary, forwarding.

Step 4

Select the additional article, choose the required cancellation date and click Next.

Step 5

Enter a reason for the cancellation so that we can further improve our offer and click Next.

Step 6

Check whether the correct add-on item has been selected for cancellation and click Next.

You will then receive confirmation of your cancellation by email to the email address you provided to IONOS.