Status of Package Change

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Please note: A tariff change can take up to 3 days. If this is successful, you will receive an email to your stored contact email address.

If the tariff change was not successful after 72 hours, this can have several reasons.
For more detailed information, please contact our customer service. You can use the following contact options: liaison

Please have the following information ready so that the employee can process your request quickly:

  • Customer or contract number
  • When was the tariff change started?
  • Which tariff would you like to change to?
  • See in your 1&1 IONOS
    If you already see the new name, please let the employee know which features you are missing from the new plan.
  • Have you already received an email that the tariff change has been successfully completed?