Learn how to transfer contracts to a diferrent person or company.
Transferring an entire contract or package from one account to another is the best way to transfer an entire package, including all websites, domains, e-mail addresses, etc. without incurring any transfer charges or having to reconfigure your website or configuration after the move. Typically, transferring a package to another account is performed when there is another individual or company already with a 1&1 IONOS account who will take over management of the package containing the website(s) or domain(s) within it.
If you wish to transfer a package from one account to another, you will need to download and complete the Contract Transfer Form found in the Administrative Forms page. You can then send the completed form as an e-mail attachment or fax to:
E-mail address: email@example.com
Fax number: 0845-076-2202
Procesing time is variable based on package and number of queued requests, although processing will take at least 2 business days to process, granted all the required information is supplied on the form.
- Only the person who is authorized to sign may sign the form.
- Once you submit the request, we will check whether the contract can be transferred and then carry out the transfer if so. If required information is missing or if a transfer is not possible, we will contact you by phone or in writing. If we have all the necessary documentation, you will receive an e-mail confirmation once the transfer is complete.
- Previously created invoices cannot be changed retroactively. A final invoice will also not be created.
- Any outstanding bills will be automatically transferred to the new contracting party. Questions regarding this matter should be resolved between the new and the previous contract owners before the transfer.
- If the previous owner has passed away and you are taking over the contract, please send us a copy of the death certificate and the certificate of inheritance. Please also note that all heirs must sign the form to approve the transfer.
- Please change the account password.
- All page content of the domain becomes the responsibility of the new contract owner once the owner change is complete.
- If necessary, the previous contracting party should back up and/or delete the content before the transfer.
- The previous contract owner should also back up and delete all e-mail addresses and e-mails contained in the mailbox. These, too, will become available to the new contract owner.
- The record of previous customer correspondence is retained after the owner change. This cannot be deleted.