Frequently Asked Questions

Why don't I have permission to install Outlook?

To download and install Microsoft Outlook, you need a MailPro, OfficeBusiness, OfficePremium or OfficePremium Plus package. Please contact your administrator to have the assigned licenses checked.

Why Don't I Have Permission to Install the Microsoft Office Mobile Apps (Word, Excel, PowerPoint or OneNote)?

To use the Microsoft Office mobile apps, you need an OfficeBusiness, OfficePremium or OfficePremium Plus package. Please contact your administrator to have the assigned licenses checked.

Why Don't I Have Permission to Install Microsoft Office on My Pc or Mac?

To download and install Office 2016 on your PC or Mac, you need an OfficePremium or OfficePremium Plus package. Please contact your administrator to have the assigned licenses checked.

What If I Can't Log into My Office 365 Account?

If you cannot log in to your Office 365 account, please contact your administrator.

What Can I Do If My Office 365 Account Has Been Locked?

Wait 15 minutes for the lock to expire.