Resetting the Administrator Password (Cloud Servers and Virtual Servers)

For Cloud Servers and Virtual Private Servers (VPS) using Microsoft Windows Server 2019 or Microsoft Windows Server 2022

This article describes how to reset the administrator account password in Microsoft Windows Server 2019 and Microsoft Windows Server 2022.

Prerequisites
  • You are in the Infrastructure > Server section of the Cloud Panel.

Downloading the Windows Server 2019 or Windows Server 2022 DVD

  • Select the desired server.

  • Click DVD Drive.

  • Select the Windows Server 2019 or Windows Server 2022 DVD in the Operating Systems tab.

  • Click Load DVD.

The DVD is loaded.

Booting the Operating System from the Windows Server DVD

  • Click Actions > Access KVM Console.
    The KVM Console opens in a new tab.

  • Open the Cloud Panel.

  • Click Actions > Restart.

  • Select the Software method.

  • Click Yes.

  • Open the KVM console.

  • Click Send Ctrl+Alt+Del.

  • Press any key to boot the operating system from the DVD.

Open the Command Prompt

  • Click Next.

  • Press the R key.

  • Select theTroubleshoot option.

  • Select the Command Prompt option.

The command prompt opens.

Renaming Utilman.exe

  • To change to the D:\ drive, type the following command:
    d:

  • To open the Windows directory, type the following command:
    cd Windows

  • To open the System32 subdirectory, type the following command:
    cd System32

  • To rename the Utilman.exe file, type the following command:
    ren Utilman.exe Utilman.exe.old

Creating a Copy of the File cmd.exe with the Name utilman.exe

  • To make a copy of the cmd.exe file named utilman.exe, type the following command:
    copy cmd.exe Utilman.exe

  • To close the command prompt, enter the following command:
    exit

  • Select Continue. Wait until the boot process completes.

The server will then be restarted. Wait until the boot process is complete.

    • Click Send Ctrl+Alt+Del.

      Wait until the boot process completes.

Changing the Password in Utilman.exe

  • Click in the login window.

    The Administrator: C:\Windows\system32\utilman.exe window opens. In some circumstances this may take some time.
  • To change the password, type command net user Administrator in the following format:
    net user Administrator MY NEW PASSWORD
    The password is changed.

  • Close the Administrator window : C:\Windows\system32\utilman.exe.

Restoring Utilman.exe

After changing the password, the Utilman.exe file must be restored. This is described in the following steps.

  • Switch back to the Cloud Panel and perform a reboot.

  • Open the KVM console.

  • Press any key to boot the operating system from the DVD.

  • Click Next.

  • Press the R key.

  • Select the Troubleshoot option.

  • Select the Command Prompt option.
    The command prompt opens.

  • To change to the D:\ drive, type the following command:
    d:

  • To open the Windows directory, type the following command:
    cd Windows

  • To open the System32 subdirectory, type the following command:
    cd System32

  • To rename the Utilman.exe file, type the following command:
    ren Utilman.exe Utilman.exe.new

  • To restore the Utilman.exe file, type the following command:
    copy Utilman.exe.old Utilman.exe

  • To close the command prompt, enter the following command:
    exit

  • Switch to the Cloud Panel. Select the server and eject the DVD.

  • Perform a reboot of the server.

    After the server restarts, you must log in to the server with the new password.


Did this article help you?

Your feedback helps us to further improve our services. To leave feedback, log in to your IONOS account by clicking on the login button at the top right. You can then submit a rating below the article.