SSL Starter Certificate Setup Failure

If the setup of the SSL Starter certificate runs into an error, please note the following:

DigiCert does not support this certificate. Therefore, pay attention to the contents of the error message. There you will find hints for problem solving. Possible causes are:


  • The certification authority (DigiCert) could not complete the DNS-based validation for your domain. This often happens if the DNS settings have been changed or have only recently been set up (e.g. for a newly registered domain), but have not yet been adopted everywhere on the Internet. Please be patient and try again later.
  • Your order could not be completed because the security audit performed by the certification authority (Symantec) failed. This often happens if the domain name contains registered brand names or sensitive keywords. If you receive this error, please contact the IONOS Customer Support.
  • Your order could not be completed because the contact details in your IONOS account are incomplete or incorrect. Please check their contact details in IONOS and try again.