It is not possible to be successful in the long term if you have lots of dissatisfied customers. This is why customer satisfaction plays such an important role. By trying to make your customers as happy as possible, you may let yourself be guided too much by individual statements. Learn how to satisfy customers as a whole and measure customer satisfaction.
If you’re planning to set up an online store, you have a lot to consider. Amongst other things, your checklist will include applying for a business license, developing a concept, and calculating your finances. But don’t despair! A host of e-commerce programs and optimisation functions are on hand to help you succeed.
Sitting for hours on end is not beneficial to mind and body. So, what can you do if you have to work every day as an office worker, where for most of your job you must sit? Exercising at work can help! It is wholly possible to integrate exercise in the office into your routine without interrupting your workflow. Some exercises can also be done at your desk!
Either October or January (depending on whether you submit on paper or online) are usually the deadlines for submitting tax returns on the previous financial year in the UK. This process often leads to questions: How do I determine my earnings? What can be deducted? Which forms need to be filled out? What are the deadlines and extensions? Something that often escapes many freelancers is that...
When it comes to entertaining clients and business partners, the UK is not the most tax friendly of locations. However there are still some ways of saving money with your entertainment expenses, and this includes entertaining both clients as well as your own staff. Here you can read all the steps that you need to take to make sure you file your company entertainment expenses correctly, as well as...
A new family member brings change. It is a good idea to know what you are entitled to whilst on materntiy leave, and how to keep in touch with your workplace whilst you’re away. This article will take you through that and more, helping you get up to speed around the topic.
In the UK, employees shouldn’t work more than 48 hours a week, but you can voluntarily decide to opt out of this and work extra hours. But what exactly counts as working hours? This article explains all about the maximum working hours so make sure you’re not unknowingly doing too many hours.
After introducing a product on the market, many companies tend to wonder how its sales will evolve in the future. Every product goes through the same stages. Once you understand the product life cycle stages, you can better plan your company’s operations. This model affects a wide range of business sectors. Ideally, you should be thinking about the product life cycle for marketing as well.
Having to conduct a meeting is a challenging, often underestimated task. Many workplace meetings fail because of unprepared participants or showboating colleagues who talk endlessly without getting to the point. But it doesn’t have to be this way, and learning how to conduct a meeting is easier than you might think. With these effective meeting tips, a little preparation, diplomatic moderating...
An association is the best way to join forces with like-minded people and pursue a common goal - provided you are not primarily interested in making a financial profit. In order to guarantee that your association functions in the long run, you’ll have to take a lot into account. How do you actually start an association in the UK? And what are the requirements for starting an association?