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Webmail: Creating texts with AI Email Assistant

Valid for Mail Basic and Mail Business

With the innovative AI Email Assistant, you can write, translate, and summarise your emails quickly and easily using artificial intelligence (AI).

In this article, we explain how you can use AI to create texts in Webmail.

Note

AI Email Assistant is a paid extension and is therefore not included in Webmail by default. We show you how to order AI Email Assistant in the article Webmail: Adding AI Email Assistant .

Create new email text

To create a new email message fully automatically with the AI assistant:

  • Log in to Webmail.
  • Click on New email in the left-hand navigation bar. The New email window opens.
    Optional: If you do not see this button, click on the email icon in the menu bar at the top left.
Screenshot: New email button highlighted in the Email pane.
Screenshot: New email button highlighted in the Email pane.
Figure: New email button displayed in the navigation bar in Webmail.
Figure: New email button displayed in the navigation bar in Webmail.
  • Click on the button with the three star symbols (AI integration tooltip) in the lower navigation bar. The Generate content window opens.
Screenshot: The New email window appears. The button with the three stars is highlighted.
Screenshot: The New email window appears. The button with the three stars is highlighted.
Figure: Button with the three star symbols in the New email window
Figure: Button with the three star symbols in the New email window

  • Under Action, click on the selection list and select the Write about action.

Screenshot: The Generate content window appears. The Action list is highlighted.
Screenshot: The Generate content window appears. The Action list is highlighted.
Figure: List Action in the Generate content window
Figure: List Action in the Generate content window
  • Click on Options to customise the tone, mood, and length of your message. You can also decide whether you want to use emoji.
Screenshot: The Generate content window appears. The Options list is highlighted.
Screenshot: The Generate content window appears. The Options list is highlighted.
Figure: List of options in the Generate content window.
Figure: List of options in the Generate content window.
  • In the Your input field, enter what the text to be created should be about.
  • Click on Generate.
Screenshot: The Generate content window appears. The Generate button is highlighted.
Screenshot: The Generate content window appears. The Generate button is highlighted.
Figure: Generate button
Figure: Generate button
  • The AI-generated text is displayed in the Generated response field.
  • To insert the AI-generated text into your email, click Use response.

    Optional: If you are not satisfied with the generated text, click Regenerate.

Create reply to email

How to answer and optimise emails with the AI assistant:

  • Log in to Webmail.

  • In the left-hand navigation bar, click on Inbox and select the desired email.

  • In the email, click on the button with the three star symbols (AI integration tooltip) at the top of the navigation bar .

  • Click on Generate response.

Screenshot: The Generate response button is highlighted in the Webmail email toolbar.
Screenshot: The Generate response button is highlighted in the Webmail email toolbar.
Figure: Menu item Generate response.
Figure: Menu item Generate response.
  • Click on Options to customise the tone, mood and length of your message. You can also decide whether you want to use emoji.
Screenshot: The Generate content window appears. The Options list is highlighted.
Screenshot: The Generate content window appears. The Options list is highlighted.
Figure: List of options in the Generate content window.
Figure: List of options in the Generate content window.
  • Describe how the AI should reply to the email in the field Your input.
  • Click on Generate.
Screenshot: The Generate content window appears. The Generate button is highlighted.
Screenshot: The Generate content window appears. The Generate button is highlighted.
Figure: Generate button.
Figure: Generate button.

  • The text created by the AI is displayed in the Generated response field.

  • To insert the AI-generated text into your email, click Use response.

    Optional: If you are not satisfied with the generated text, click Regenerate.

Screenshot: The Generate response window appears. The Use response button is highlighted.
Screenshot: The Generate response window appears. The Use response button is highlighted.
Figure: Use response button.
Figure: Use response button.

Create automatic response to an email

To reply to emails using predefined responses:

  • Log in to Webmail.
  • In the navigation on the left-hand side, click on Inbox and select the desired email.

  • In the email, click on the button with the three star symbols (AI integration tooltip) at the top of the navigation bar .

  • Click on Generate response.

Screenshot: The Generate response button is highlighted in the Webmail email toolbar.
Screenshot: The Generate response button is highlighted in the Webmail email toolbar.
Figure: Menu item Generate response.
Figure: Menu item Generate response.
  • Under Action, click on the selection list and select one of the actions in the React area.
Screenshot: The Generate response window appears. In this window, the actions in the React section are highlighted in the Action list.
Screenshot: The Generate response window appears. In this window, the actions in the React section are highlighted in the Action list.
Figure: Actions in the React area.
Figure: Actions in the React area.

  • Click on Options to customise the tone, mood, and length of your message. You can also decide whether you want to use emoji.

  • click on Generate.

  • The text created by the AI will be displayed in the Generated response field.

  • To insert the AI-generated text into your email, click Use response.

    Optional: If you are not satisfied with the generated text, click Regenerate.

Screenshot: The Generate response window appears. The Use response button is highlighted.
Screenshot: The Generate response window appears. The Use response button is highlighted.
Figure: Use response button.
Figure: Use response button.

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