Disabling two-factor authentication

This article explains how to deactivate two-factor authentication (2FA) at IONOS, e.g. because you have lost your smartphone.

Requirement

To deactivate two-factor authentication, you must have the recovery code that you received when setting up the authenticator app or IONOS Mobile App.

Reset two-factor authentication

Enter your IONOS customer number and your recovery code in the IONOS “2-Step Verification” online form. This will remove the two-factor authentication. You can find out how to set up two-factor authentication again in the following Help Centre articles:

Using an authenticator app (TOTP) for two-factor authentication
Using the IONOS Mobile App for two-factor authentication

Content

Reset two-factor authentication
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