Automatically attach right of withdrawal notices to emails
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Valid for MyWebsite and MyShop
This article will teach you how to configure right of withdrawal policies to be automatically attached as a PDF file to order status emails.
Requirements
- You have set up your right of withdrawal policy (see Help Centre article "Setting up legal texts").
- You have activated the corresponding e-mail event so that order status emails are sent (see Help Centre article "Setting up e-mail events").
Attach cancellation notices
- In the menu, select Settings > Order document settings.
- Click on Right of withdrawal in e-mails .
- Activate the e-mail event for which the right of withdrawal policy should be attached to the order status emails as a PDF file.
Note: You can only activate the option Attach right of withdrawal policy as a PDF file if the corresponding e-mail event is also activated (see Help Centre article "Setting up e-mail events"). Deactivated e-mail events are indicated by a greyed-out letter symbol. - Activate whether the right of withdrawal policy should also be automatically attached as a PDF file when sending order documents.
Note: You can find out how to create and send invoices, delivery notes, and invoice corrections in the Help Centre article "Creating documents for orders". - Click on Save.