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MyWebsite scope of support

Valid for MyWebsite.

If you require services for your MyWebsite that go beyond the scope of normal support, it is possible to have these carried out by IONOS Customer Service for a fee. This article will inform you about the options.

Services included in the MyWebsite package

  • Ordering MyWebsite
  • Explanation of the functions and advantages of MyWebsite
  • Explanation of how to connect your domain to MyWebsite
  • Explanation of how to set up and use MyWebsite
  • Explanation of how to add or delete web pages
  • Explanation of how to add or delete content (words and graphics)
  • Explanation of how to use the add-ons for MyWebsite
  • Explanation of how to connect MyWebsite to social media
  • Explanation of how to publish your website
  • Explanation of how to customise templates for MyWebsite
  • Explanation of how to upload files to your website
     

Services not included in the MyWebsite package

  • Troubleshooting network connections
  • Adding third-party applications to MyWebsite
  • Writing texts
  • Adding custom code (HTML, JavaScript, CSS) to your website outside of setup and configuration
  • Adjusting graphics (quality, colour, size, aspect ratio)
  • Adding content to your website (text, graphics, videos)
  • Creating and deleting web pages

Premium services

MyWebsite maintenance service

  • Personal support
  • Updating of the website content based on your wishes and needs within the technical capabilities of the product
  • Ongoing search engine optimisation and advice
  • Website analysis: checking the site for display errors and technical problems
  • Proactive consultation: the designer contacts you every 3 months to present suggestions for improvement

Logo design service

  • Design of the company logo together with our designer
  • Creation of two logo design proposals and a change to the favourite logo
  • Delivery of the logo, optimised for print and online use

MyWebsite set-up service

  • Connection of MyWebsite to a domain
  • Setting up the mailbox
  • Setting up the vCard
  • Set up auto-renewal
  • Setting up WHOIS data protection
  • SSL activation

Content