Online Shop scope of support
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Valid for Online Shop.
If you require services for your Online Shop that go beyond the scope of normal support, you have the option of having these carried out by IONOS Customer Service for a fee. This article will inform you about the options.
Services included in the Online Shop package
- Purchase of the Online Shop
- Explanation of the functions and advantages of the Online Shop
- Overview of the configuration of the Online Shop (without content creation)
- Explanation of how your domain works with the Online Shop
- Explanation of how the Online Shop works
- Explanation of how web pages are added or deleted
- Explanation of how content (words and graphics) is added or deleted
- Explanation of how products are added to the Online Shop
- Explanation of where to find shipping and payment options
- Explanation of the individual menu items
- Explanation of the feature list and information about which functions are supported, and which are not
Services not included in the Online Shop package
- Creating and deleting websites
- Adding Online Shop content (text, graphics, videos)
- Customising graphics (quality, colour, size, aspect ratio)
- Customising Online Shop templates
- Adding custom code (HTML, JavaScript, CSS) to your website
- Configuring your shipping and payment options
- Upload files to your Online Shop
- Support for third-party apps that can be installed via the Online Shop apps
- Support for CSV files