IONOS offers 24/7 phone support to SMBs with its new AI Receptionist

London, 15 April 2026.

IONOS, the leading European digitalisation partner and trusted cloud service provider, today announced the launch of its AI Receptionist as the first product of Momentum, a full-stack ecosystem for SMBs to run digital operations end-to-end in the UK. This innovative tool is designed for companies of any size, especially SMBs, to manage phone communications professionally and autonomously.

The IONOS AI Receptionist responds to the growing need for businesses to always be
available to their customers without the obligation to divert resources or hire additional staff. It is quick to setup and integrates seamlessly with existing systems. Its main features include:

• Intelligent call management: It can schedule appointments, offer basic advice, and
  forward calls to the right people on the team.
• Machine learning: The AI learns about the company through its website to answer
  customer questions autonomously.
• Customizable assistant: It allows you to configure the greeting, language, and
  content of the responses to align with the brand’s voice.
• History and analysis: It sends a history and summary of each call by email for easy
  tracking and analysis.
• Security and regulatory compliance: It ensures secure and sovereign data
  transfer, complying with strict GDPR regulations.

“With the launch of the AI Receptionist, we want to especially help small and medium-sized businesses that never miss an important call again,” says Achim Weiss, CEO of IONOS. “This tool not only guarantees full availability but also optimises key processes such as appointment booking and query management, turning every call into a business opportunity. All this under the highest standards of security and data protection that characterise IONOS.”

The service is launching with three flexible packages, designed to adapt to the needs and call volume of each business, all with a 30-day free trial:

• The Flex plan, for small teams with a manageable call volume, is priced at £9 per
  month and includes 30 calls and one forwarding option.
• The Flex Pro plan, aimed at growing businesses, is offered at a price of £19 per
  month and includes 100 calls and five forwarding options.
• Finally, the All-Flat Advanced plan, for businesses with higher demands, offers
  unlimited calls and forwarding for a price of £29 per month.

To “hire” your AI Receptionist today or learn more about the IONOS Momentum platform, visit https://www.ionos.co.uk/momentum/ai-receptionist