Scope of Support for Server Products
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Our goal is to ensure the reliable operation of your server, as well as provide assistance with all IONOS interfaces, products, and related questions.
For all IONOS Server products, we support the IONOS user interfaces, the server hardware, the IONOS network, and any software included with base installations.
Please contact support to request assistance. You can reach us at +44 (0) 333 336 5327. The representative will determine the feasibility of your request and provide a cost estimate for services outside the scope of support (if applicable).
| Included with Support | Paid services currently available | Paid services not currently available |
|---|---|---|
| IONOS User Interfaces | File System Checks | Programming or scripting |
| Account related concerns | RAID management & Disk health checks | Third party software installation, configuration, or troubleshooting |
| Instructions for server and project provisioning | Configuration of additional IP addresses | SSL configuration for external solutions |
| Domain administration | Basic network configuration | Website development and optimisation |
| Server Access | Mail server configuration (for servers using Plesk) | Installation of frameworks, utilities, or content management systems |
| Email routing & accounts for IONOS in-house solutions | Support for end of life operating systems | Advanced network configuration |
| SSL certificates for IONOS in-house solutions | SSL installation on Root Servers (If using third-party SSLs, the keys must be provided to us) | Microsoft/IIS Support and Windows hosting |
| Cloud Backup | Other tasks which fall under the responsibility of a server administrator that we are able to perform, subject to availability | Website Migrations |
| Plesk Support | Database administration | |
| Issues arising from the cloud panel interface | ||
Notes
For Dedicated servers you are responsible for monitoring your HDD/SSD health. If one of your storage devices breaks, or for any other hardware faults please contact contact support at +44 (0) 333 336 5327
Root access servers are not backed up by IONOS. Please consider protecting your data using an external backup solution such as our Cloud Backup.
For guides on performing administrative tasks, please check our help centre.