Scope of Support for Server Products
Our goal is to ensure the reliable operation of your server, as well as provide assistance with all IONOS interfaces, products, and related questions.
For all IONOS Server products, we support the IONOS user interfaces, the server hardware, the IONOS network, and any software included with base installations.
Please contact support to request assistance. You can reach us at +44 (0) 333 336 5327. The representative will determine the feasibility of your request and provide a cost estimate for services outside the scope of support (if applicable).
| Included with Support | Paid services currently available | Paid services not currently available |
|---|---|---|
| IONOS User Interfaces | Website Migrations | Programming or scripting |
| Account related concerns | File System Checks | Third party software installation, configuration, or troubleshooting |
| Instructions for server and project provisioning | RAID management & Disk health checks | SSL configuration for external solutions |
| Domain administration | Configuration of additional IP addresses | Website development and optimisation |
| Server Access | Basic network configuration | Installation of frameworks, utilities, or content management systems |
| Email routing & accounts for IONOS in-house solutions | Mail server configuration (for servers using Plesk) | Advanced network configuration |
| SSL certificates for IONOS in-house solutions | Support for end of life operating systems | Microsoft/IIS Support and Windows hosting |
| SSL installation on Root Servers (If using third-party SSLs, the keys must be provided to us) | ||
| Cloud Backup | Other tasks which fall under the responsibility of a server administrator that we are able to perform, subject to availability | Database administration |
| Plesk Support | ||
| Issues arising from the cloud panel interface |
Notes
For Dedicated servers you are responsible for monitoring your HDD/SSD health. If one of your storage devices breaks, or for any other hardware faults please contact contact support at +44 (0) 333 336 5327
Root access servers are not backed up by IONOS. Please consider protecting your data using an external backup solution such as our Cloud Backup.
For guides on performing administrative tasks, please check our help centre.