Error when uploading large files to HiDrive Next

Valid for HiDrive Next.

When uploading large files to HiDrive Next, problems may occasionally arise even though there is sufficient storage space available. This Help Centre article explains which settings you need to configure in your HiDrive Next client for Windows or Mac to ensure the upload runs smoothly.

About the upload size limit change

The HiDrive Next client splits large files internally, thereby ensuring a smooth transfer. The size of these chunks is controlled by the maxChunkSize parameter, which is configured in the HiDrive Next client on your local computer.

Setting maxChunkSize on Windows

Press the Windows key + R to open the Run dialog box on your Windows computer.
Enter the following command in the dialog box:%AppData%\HiDrive Next\HiDriveNext.cfg
Optional: If .cfg files are not yet associated with a default application on your computer, select Notepad or another text editor.
Insert the following line under the [General] section: maxChunkSize=20971520
Save the file and restart your computer.

Setting maxChunkSize on macOS

Press Command + Shift + G to open a Finder window on your Mac. The Go to Folder dialog box will appear.
In the dialog box, enter the following command: $HOME/Library/Preferences/HiDriveNext
Enable the display of hidden files using the following key combination: [CMD or Command key] + [SHIFT] + . (period). All three keys must be pressed simultaneously.
Open the file nextcloud.cfg. If you do not have a default editor for .cfg files, you can also open the file using TextEdit.
Add the following line under the [General] section: maxChunkSize=20971520
Save the file and restart your computer.

Please Note

Only change the maxChunkSize parameter to the specified value of 20971520. Other values may result in errors.