Setting Up Microsoft Exchange® 2019 in Outlook 2016

This article explains how to set up your new Microsoft Exchange 2019 account in Outlook 2016. If you use Microsoft Exchange 2019, the Microsoft Exchange 2019 account will be automatically detected and set up in Outlook 2016. At the end of this article, you can find solutions for problems that may occur.

Prerequisites
  • Launch Microsoft Outlook 2016
  • Click File > Account Information > + Add Account
  • Enter the following data in the appropriate fields:
    • Your name
    • The email address of your Outlook Exchange 2019 account
    • Your password
  • Click Next.

  • Confirm whether you agree to forwarding by clicking Allow.

  • Finish the configuration with Finish.

  • Click OK, close Outlook 2016 and restart it.

Troubleshooting

The following are solutions to issues you may encounter.

The Automatic Setup of the Microsoft Exchange 2019 Account Fails.

Before setting up in Microsoft Outlook, check if an autodiscover record is created in your domain's DNS settings. For more information, click here:

Check your domain's autodiscover settings

Despite Correct Autodiscover Record, Microsoft Exchange 2019 Account Cannot Be Set Up Automatically

If you reorder the domain or change the DNS settings, it may take a while for the DNS settings to update.

During Setup, the Office 365 Login Window Is Always Displayed

If you are using a version of Outlook that is deployed as part of Office 365 and you are presented with the Office 365 login window when you set up your Microsoft Exchange 2019 account, follow the instructions in the following article:

https://docs.microsoft.com/en-gb/outlook/troubleshoot/profiles-and-accounts/unexpected-autodiscover-behavior