Scope of support for server products
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Our goal is to ensure the reliable operation of your server, as well as provide assistance with all IONOS interfaces, products, and related questions.
For all IONOS Server products, we support the IONOS user interfaces, the server hardware, the IONOS network, and any software included with base installations.
Please contact Customer Service to request assistance. You can reach us at +44 808 303 0000. The representative will determine the feasibility of your request and provide a cost estimate for services outside the scope of support (if applicable).
| Included with Support | Paid services currently available | Paid services not currently available |
|---|---|---|
| Domain administration | RAID rebuilds | Programming or scripting |
| Server access | SSL installation | Website development and optimisation |
| Email routing & accounts for IONOS in-house solutions | Website troubleshooting | Database administration |
| Disk health checks | Website migrations | Third party software installation, configuration, or troubleshooting |
| Plesk support | Data recovery | Advanced network configuration |
| Mounting file systems (for data recovery) | Mail server configuration and troubleshooting (for servers using Plesk) | Microsoft/IIS support and Windows hosting |
| Other tasks which fall under the responsibility of a server administrator that we are able to perform, subject to availability |
Notes
For Dedicated servers you are responsible for monitoring your HDD/SSD health. If one of your storage devices breaks, or for any other hardware faults please contact Customer Service at +44 808 303 0000.
Root access servers are not backed up by IONOS. Please consider protecting your data using an external backup solution such as our Cloud Backup.
For guides on performing administrative tasks, please check our Help Centre. If you require a server administrator or other professional please consult our Partner Network.