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Cloud Backup: Deleting a backup package and cancelling the associated contract

This article explains how to delete a backup package in your Cloud Panel, and what you need to bear in mind to fully terminate any associated costs and contracts.

Important information regarding contracts and costs

Before proceeding, please consider you purchased the backup product, as simply deleting the package in Cloud Panel does not necessarily constitute cancellation:

  • Cloud Backup as a server feature: If you are using Cloud Backup as a standard feature of your server (e.g. VPS, Cloud Server or Dedicated Server) within the same Cloud Panel, simply deleting the backup package inthe Cloud Panel is sufficient to stop the charges.
  • MyDefender: If you have purchased MyDefender, you must cancel the MyDefender contract separately.
  • MyBackup: If you have purchased Cloud Backup as part of a MyBackup contract, this contract must also be cancelled normally.

You can find detailed instructions on cancelling contracts or add-ons in the following article: Cancelling your entire IONOS contract

How to delete the backup package in the Cloud Panel

  • Log in to your IONOS account.

  • Click on Menu > Servers & Cloud in the title bar. 
    Optional: If you have multiple server contracts, select the desired contract.

  • In the navigation bar on the left, click Backup > Backup Package.
  • Click the Actions button.
  • Select Delete. The Delete Backup Package window opens and a security warning is displayed.
     

Caution

If you delete the backup package, all backups stored within it will be deleted immediately and irrevocably.

  • To complete the process, confirm the security warning and click Yes.

The backup package will now be permanently deleted.

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