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This text is a machine translation. A revised version is planned.

Here we explain what you can do if you have not ordered a contract.

Please contact our customer service. You can use the following contact options: liaison

Please have the following data ready so that the employee can take up your request quickly:

  • Customer or contract
    You will always find these on a bank statement in the intended purpose or on the letterhead if you have received a reminder or another letter from us.
  • Contact
    This includes your postal address and, if applicable, an email address.
  • Bank
    Your bank details are only required if you had a direct debit on your account. You can book the direct debit back with a return debit.

The employee will then inform you about the next steps. In some cases it is necessary to start a separate recording of the call.

Please understand that you will not receive any information about the contract