In this article, we will help you troubleshoot certain problems that may prevent you from receiving your IONOS invoices by email.
You can view and download invoices in your IONOS account at any time.
Invoice Emails Marked as Spam
Starting in November 2020, IONOS invoices are being sent from the address email@example.com instead of firstname.lastname@example.org. Your email provider may inadvertently treat these emails as spam, so make sure that you check your Spam folder for your most recent invoices.
If you find that your invoice emails have been sent to this folder, make sure that you mark the emails as Not Spam to prevent future emails from also being classified as spam.
You can find out how to mark emails as Not Spam/Not Junk for other email providers/clients below. If your provider is not listed, simply contact them directly.
As the name implies, you should not reply to emails sent from email@example.com. Any replies to this address will be automatically rejected and therefore not received by anyone able to provide a response. If you have any questions about your invoice or another topic, please feel free to contact us here.
Additionally, if you believe the email you received may be suspicious or a phishing attempt, you can use the IONOS Validation Tool to confirm whether or not the email was actually sent by IONOS.
Emails Sent to the Wrong Address
If you are not receiving emails from IONOS, it is possible that another email address is assigned to your IONOS account. Alternatively, the email address assigned to your account may be misspelled.
To check which email address is assigned to your account, simply click here to log in to your account and view/edit your contact details.