Payment reminders and consequences of a delinquent payment
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Valid for IONOS accounts.
This article provides information on how to settle unpaid IONOS invoices, and about the billing system at IONOS.
Please Note
Internet criminals often try to gain access to your personal data with alleged payment arrears (phishing). If you are not sure whether an email comes from IONOS, use the following options to confirm its authenticity.
- Check the authenticity of an IONOS email with the email validation service.
- Log in to your IONOS account. Click on the bell icon in the top right-hand corner of the menu bar to view all messages (notifications) sent to you.
- The Help Centre article "Recognising a real IONOS email" will give you more information.
You can read more about phishing at the National Cyber Security Centre (NCSC).
Initiate a new direct debit
If an outstanding invoice amount cannot be collected from IONOS, it is possible to start another direct debit process. To do this, confirm your stored payment details by saving them again. The Help Centre article "Direct debit couldn't be collected" provides information on how to proceed.
Direct debit was not executed by your bank
If a direct debit from IONOS is not executed by your bank (returned direct debit), you will receive an email from IONOS explaining how to proceed. This will include a deadline by which the outstanding amount plus a processing fee must be paid.
In this scenario, you can arrange for a new direct debit.
Reminders and payment reminders
After the set payment deadline has expired, you will receive further reminders by email and text message reminding you of the unpaid invoice.
No further orders can be placed with IONOS until your payments have been settled.
Debt collection announcement
If the invoice amount due is still not paid, you will be informed that the debt is about to be passed on to a debt collection agency.
A debt collection agency is a company that specialises in the collection of overdue debts. These companies take on the task of collecting and managing unpaid invoices, claims, and debts from creditors. The involvement of a debt collection agency is usually associated with higher costs for the debtor.
Transfer to debt collection
Once the claim has been submitted, you will be contacted by the debt collection agency taking over the debt. This letter will tell you how you can settle your outstanding debt with the debt collection agency.
Payments to IONOS are no longer possible from this point onwards.