Retry direct debit
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This article explains how you can carry out a new direct debit of your bill through IONOS.
Recognise outstanding amounts in the invoice overview
You can recognise open amounts in your invoice overview by the "Open payment" indicator below the invoice amount ( Total column). To do this, log in to your IONOS account. In the title bar, click on Menu > My account > Invoices & payment details > Go to invoice overview.
Enter payment details for direct debit
- Log in to your IONOS account.
Click Menu in the title bar and then select My account.
Click on the Invoices & payment details tile. The Invoices & payment details page opens.
On the Invoices & payment details page, click on Change paymentmethod in the Payment method section.
- You will now be taken to the page with your payment details. Your details are entered automatically.
- Please enter your IBAN and your name. If the account holder is not the contractual partner registered with us, tick the box for Different address and enter the information there. Complete the process by clicking Save.
A new direct debit will automatically be made for the outstanding amount.
Alternative payment methods
Alternatively, you can pay the outstanding invoice amount, e.g. by PayPal or credit card . To do this, change the payment method in your IONOS account.
In this case, please note that you should not make a payment directly via PayPal or by credit card, as the payment may not be correctly allocated to your account.