Rewriting an invoice
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This article explains the conditions under which an IONOS invoice can be rewritten and which deadlines must be taken into account.
Note
Invoices can only be rewritten in a few exceptional cases.
Company name has changed
- Reason for change: The name of your company has changed, e.g. through a name change or change of legal form.
- Deadline: Within four weeks of the change of name.
The previous invoice is cancelled when the name is changed and a new invoice is issued with the updated data.
Oversight at IONOS
- Reason for change: Your customer data is up to date, but an invoice was issued with the wrong customer data.
The previous invoice will be cancelled and reissued with the corrected data.
Difference between invoice and customer number
Please note that this article explains the rewriting of invoices under a customer number. The customer (contract holder) remains the same. The Help Centre article "Changing customer data with IONOS" explains how to change your data, e.g. home address or phone number. Please always keep your data up to date, as agreed in the IONOS GTC, section “Your personal details” (Section 15.1).