Checking unexpected PayPal debit amounts
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If you have selected PayPal as the payment method for your IONOS products and the amount PayPal debited from your bank or credit card account is not what you expected, this article explains what you can check.
For information on payment methods, see Selecting a payment method.
Checking the PayPal debit
In most cases, the amount differs because several invoices were combined or because they were offset against a balance in your PayPal account.
To check your transactions in PayPal:
- Log in to your PayPal account using a web browser.
- Click Activity in the top menu bar. Your PayPal transactions are displayed.
- In the search field, enter IONOS to narrow down the relevant transactions.
In the individual transactions, you can see details of the IONOS transaction, such as the original debit date, whether a PayPal balance was applied, and the original amount of the IONOS invoice.
Checking your IONOS invoices
To check the actual content of your IONOS invoices, see the following articles in the Help Centre:
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