This article explains how to obtain the login credentials for the backup console.

If you access the backup console from the Cloud Panel, you do not need credentials. However, in some cases you may need to log in to the backup console with your credentials. This is necessary, for example, if you want to download files from a backup to a server.


You are in the Cloud Panel.

Finding the User Name

How to find the user name:


  • In the navigation bar on the left, click Backup > Backup Package.

  • Open the Backup Console.

  • Click on  in the top right corner.

  • You will find the user name appearing in the following format: NGCS_45BC7_7796.admin

Setting the Backup Console Password

To set the password for the backup console:

  • Go to in your browser.

  • Enter the user name.

  • Click Continue.

  • Click on Forgot password?

  • Click SEND MESSAGE and an email with further instructions will be sent to your email address.

  • Open the email and click Change password.

  • Enter the desired password and repeat it.

  • Click on FIX NEW PASSWORD.

The password is saved. Now you can log in directly to the backup console with your email address and password under the URL