General Information about the Scope of Support for the IONOS Private Cloud

Our goal is to ensure the reliable operation of your server and to support you with all IONOS interfaces, IONOS products and related issues.

For the IONOS Private Cloud we offer support for the IONOS user interfaces, the hardware and the VMware stack.

Please contact the Enterprise Support Team if you need assistance.

SERVICES	INCLUDED IN THE SERVICE OF THE ENTERPRISE SUPPORT TEAM
IONOS user interfaces	Yes
Questions about the IONOS account	Yes
Management and maintenance of the hardware and VMware stack	Yes
Provision of SDDC software updates, emergency software patches for the VMware stack and notifications	Yes
Access to VMware vSphere and VMware NSX-T™ Data Center	Yes
Provision, management and configuration of virtual machines and virtual network infrastructure	No
Resource management	No
Installation of updates and security patches for virtual machines	No
Role and rights management	No
Additional software installation, configuration or troubleshooting	No
Licensing of installed operating systems and applications	No
Monitoring of virtual machines and the virtual network infrastructure	No
Data security	No
External firewall rules	No
Load Balancers	No
Other tasks which fall under the responsibility of a server administrator, web developer, software engineer, web designer, etc.	No
Guidance in regards to changing packages or adding additional features	Yes