General Information about the Scope of Support for the IONOS Private Cloud

Our goal is to ensure the reliable operation of your server and to support you with all IONOS interfaces, IONOS products and related issues.

For the IONOS Private Cloud we offer support for the IONOS user interfaces, the hardware and the VMware stack.

Please contact the Enterprise Support Team if you need assistance.

 

SERVICES INCLUDED IN THE SERVICE OF THE ENTERPRISE SUPPORT TEAM
IONOS user interfaces Yes
Questions about the IONOS account Yes
Management and maintenance of the hardware and VMware stack Yes
Provision of SDDC software updates, emergency software patches for the VMware stack and notifications Yes
Access to VMware vSphere and VMware NSX-T™ Data Center Yes
Provision, management and configuration of virtual machines and virtual network infrastructure No
Resource management No
Installation of updates and security patches for virtual machines No
Role and rights management No
Additional software installation, configuration or troubleshooting No
Licensing of installed operating systems and applications No
Monitoring of virtual machines and the virtual network infrastructure No
Data security No
External firewall rules No
Load Balancers No
Other tasks which fall under the responsibility of a server administrator, web developer, software engineer, web designer, etc. No
Guidance in regards to changing packages or adding additional features Yes