If you encounter difficulties when starting the operating system of a Virtual Server, you can have Customer Service boot it into the so-called repair mode.
The repair mode is similar to the rescue system of our Dedicated Servers.
When starting the repair mode, a special Linux system is started and the file system of the Virtual Server is automatically mounted in the /mnt directory. You can then log in via SSH and perform the following actions:
Backing Up the Server's Data
You have the following options for backing up your server data:
You back up the data to your local computer using an FTP program such as Filezilla.
You save the data on another server using Secure Copy.
After backing up your data, you can reinitialise the server or restore a backup of your system. You can then copy the backed up data to the virtual server.
Back up data to a local computer using an FTP program
If you use an FTP program to back up your data on a local computer, you can select the desired data and copy it to a directory on your local computer using drag and drop.
Copy data to another server using Secure Copy
Secure Copy is a protocol for the encrypted transmission of data based on Secure Shell. To transfer the data, enter the following command in the shell:
scp -r /PATH /DIRECTORY username@IP ADDRESS:/PATH/target directory
scp -r /mnt email@example.com:/home/backup
Always make a backup of your data before you change the configuration of your Virtual Server. Otherwise, there is a risk of data loss.