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Integrating an electronic cancellation function in MyWebsite Creator (2017–2022)

Valid for MyWebsite Creator packages with an integrated Store (2017-2022).

This article explains how to integrate the electronic cancellation function into shops that are part of the MyWebsite Creator website builder.

Note

You can find details of your contracts in your IONOS account. If you have further questions about determining your shop version,  IONOS Customer Support will be happy to help.

Overview: Activate the cancellation function in the Store

Below you will find an overview of what is required to provide an electronic cancellation function (cancellation form, cancellation button) in your shop. This can also be used even if a customer is not logged in.

  • Create a page in MyWebsite Creator with a contact form. Through this, you request the necessary information needed to process the cancellation.
  • Integrate a navigation element in the header or footer of your MyWebsite Creator that links to the page set up in Step 1. By doing this, you fulfill the legal requirement that the electronic cancellation function must be prominently available and provided without requiring a login.
  • Adjust legal texts.

Caution

As a merchant, you are legally obligated to confirm receipt of the cancellation immediately. It is best to reply with an email in which you quote the cancellation and assure immediate processing.

IONOS is working on a fully automated solution that will make this step unnecessary in the future.

Create a cancellation page

  • In the MyWebsite Creator menu on the left, click on Pages > Add Page > Blank Page.

  • In the page overview, click on the 3-dot menu of the newly created page and name the page "Cancel contract".

  • Move your mouse pointer over the still-empty page and right-click in the center section. A context menu will open.
  • Click on Add > Widget below > More widgets.
  • Enter "form" in the search field and select the corresponding icon. The form is displayed on the page and the Contact form content menu opens.
  • Edit the existing form elements and add more if necessary, where your customer can enter their name, information to identify the contract, a free-text message, and their email address. Instead of a regular button labeled Send, a clear designation is recommended, e.g., Confirm cancellation.
  • Add a reference to your privacy policy above or below the form and link it to the corresponding page on your website.

Insert a link into the header or footer navigation

When you created the page with the cancellation form, it was already added to your navigation bar. This ensures that the link is displayed on every page of your web project.

Adjust legal texts

The following legal texts on your website must be updated:

  • Cancellation Policy: Must contain a reference to the electronic cancellation function and be adapted to the respective sales channel. If there are multiple online sales channels, a separate cancellation policy is required for each channel.
  • Privacy Policy: Must include supplemental information on the processing of personal data within the framework of the electronic cancellation function.

Next steps

The use of the cancellation form does not mean that your customer's cancellation automatically becomes effective. Therefore, as legally required, confirm receipt of the cancellation immediately and then check the cancellation (e.g., regarding deadlines and reasons for exclusion).

Further information

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