Scope of support for MyWebsite Creator
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Valid for MyWebsite Creator.
If you require services for MyWebsite Creator that go beyond the scope of normal support, it is possible to have these carried out by IONOS Customer Support for a fee. This article will inform you about the possibilities.
Services included in the package
- Ordering the MyWebsite Creator package
- Explanation of the functions and advantages of MyWebsite Creator
- Explanation of how to connect your domain to MyWebsite Creator
- Explanation of how to set up and use MyWebsite Creator
- Explanation of how to add or delete web pages
- Explanation of how to add or delete content (words and graphics)
- Explanation of how to use the add-ons for MyWebsite Creator
- Explanation of how to connect MyWebsite Creator to social media
- Explanation of how to publish your website
- Explanation of how to customise templates for MyWebsite Creator
- Explanation of how to upload files to your website
Services not included in the package
- Troubleshooting network connections
- Adding third-party applications to MyWebsite Creator
- Writing texts
- Adding custom code (HTML, JavaScript, CSS) to your website outside of setup and configuration
- Adjusting graphics (quality, colour, size, aspect ratio)
- Adding content to your website (text, graphics, videos)
- Creating and deleting web pages
Premium Service
MyWebsite Care service
- Personal advisor
- Updating of the website content based on your wishes and needs within the technical capabilities of the product
- Ongoing search engine optimisation and advice
- Website analysis: Checking the site for display errors and technical problems
- Proactive consultation: The designer will contact you every 3 months to present suggestions for improvement
Logo design service
- Design of the company logo together with our designer
- Creation of two logo design proposals and one change to the favourite logo
- Delivery of the logo, optimised for print and online use
MyWebsite Setup service
- Connection of MyWebsite with a domain
- Setting up the mailbox
- Setting up the vCard
- Set up auto-renewal
- Set up WHOIS data protection
- SSL activation