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AI Frontdesk: Adding additional products or changing your package

Valid for AI Frontdesk (all products). (Momentum AI)

You can order the AI Receptionist and AI Chat Assistant separately. Neither product requires the other. If you are already using one of the products, you can add the other to your existing contract. Both will then function as a single assistant within a single interface: your existing assistant setup will remain in place, no further initial setup is required, and your stored company knowledge will apply to both channels. Whether you can add the other product and which packages are available depends on which product you started with.

Order AI Receptionist as an add-on

If you have so far only been using the AI Chat Assistant, you can add the AI Receptionist to your package – though only with the most comprehensive package, AI Receptionist Unlimited. You cannot choose any of the lower-tier phone packages.

Your assistant will then also take calls and answer them using the same knowledge they already use in the chat.

Order AI Chat Assistant as an add-on

If you have so far only been using the AI Receptionist, you can add the AI Chat Assistant to your contract. There is no choice of package here: AI Chat Assistant has just one package, which is named after the product itself. You can add this regardless of which AI Receptionist package you have.

Your assistant will then also respond to chat inquiries. The chat is displayed via the website widget, which you embed on your website.

If you use the AI Receptionist Flex Pro package, this adds another feature alongside the chat: the appointment booking section. Your assistant will then accept appointments via both channels, including over the phone.

Order additional products through your IONOS account

You can add both products in the same way: via the contract overview in your IONOS account. It doesn’t matter which product you started with; you do not need to add the additional product through the assistant interface.

Please Note

On the same page, in the top right-hand corner, you will find the Add assistant button. This is not the way to add extra services: using this button, you will order an additional, separate contract rather than extending your existing one. This will set up this contract separately, and it only offers the features of the specific product ordered.

  • Log in to your IONOS account.
  • Click on AI Frontdesk in the Menu.
  • In the contract overview, find the tile for the contract to which you wish to add a product. Below the contract number, the tile lists both products – a tick indicates a product that has already been ordered, while Order indicates one that you can add.
  • Click on Order in the row for the desired product and follow the ordering steps.

Switch to a different phone package

If you have an AI Receptionist contract, you can upgrade or downgrade your package at any time.

  • Log in to IONOS account.
  • Click on Menu > My account.
  • Click on the Contracts & subscriptions tile. The Contracts & subscriptions page will open.
  • The Contracts & subscriptions page displays an overview of your contracts and the additional services you have ordered. Click on the contract you wish to change to view its details.
  • Go to the Contract services tab.
  • Click on View package change options. You will see an overview of the available target packages.
  • Optional: Click on Compare with current package to compare the package benefits.
  • For your chosen package, click on Switch to this package and follow the ordering process.

Note

If you have a contract for the AI Chat Assistant with the AI Receptionist added as a service, you cannot change the AI Receptionist’s package.

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