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AI Frontdesk

Set up and use AI Receptionist and AI Chat Assistant in AI Frontdesk. Using an earlier AI Receptionist plan? See AI Receptionist (plans until 18/08/2026).

Help with setup

  • Getting Started
    • Setting up the assistant using the setup wizard
    • An overview of products, channels, and the user interface
  • Knowledge and Behaviour
    • Storing and managing company knowledge
    • Setting up inquiries
    • Customising behaviour and language
    • Setting custom pronunciations for terms
  • Availability and Publishing
    • Setting up and integrating the website widget
    • Routing calls to your assistant
    • Passing on the original number when forwarding calls
    • Making a test call
    • Managing escalated call forwarding and contacts
  • Appointment Scheduling and Integrations
    • Setting up appointment booking with Cal.com or Calendly
    • Setting up appointment booking with Google Calendar or Microsoft 365
    • Set up API integrations
  • Summaries and Notifications
    • Setting up email summaries
    • Viewing call history
  • Plans and Contracts
    • Adding additional products or changing your package
    • What changes when a new product is added
  • Privacy and Legal Information
    • An overview of data protection and data processing

This document is available online at the following address:

https://www.ionos.co.uk/help/ai/ai-frontdesk-1/

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