AI Frontdesk: Viewing call history

Valid for: AI Receptionist (packages from August 19, 2026), AI Chat Assistant, and AI Email Assistant (Momentum AI)

Every conversation your assistant has is saved – calls and chats together in one place. For each conversation, you’ll find the date and time, a subject line, and a summary of what it was about. For calls, you’ll also see the phone number and the duration of the call. This means you can review a query even days later without having to search for the relevant email. The conversation history is available in the AI Receptionist and AI Chat Assistant products. If AI Email Assistant has been ordered, you can also see there what your assistant has done with your incoming emails. The following steps show you how to access it, search through it, and open an individual conversation.

View conversations

Log in to your IONOS account.
Click on Menu > AI Frontdesk in the title bar.
In the contract overview, click on Manage in the tile for the contract you want.

In the navigation on the left, click on Conversations.

If you use multiple channels, your calls, chats, and emails are listed under separate tabs: Calls, Chats, and Email. You only see the tabs for the products you have ordered; if only one product has been ordered, there are no tabs. The channel selection you know from the Language, Voice & Behavior section does not affect this view.

View the call log

Each line represents a call and specifies:

The date and time the call began.
Who made the call – the caller’s name, if they gave it during the call, otherwise Unknown. Their telephone number is shown below this.
The subject – a short line summarising the call, such as Inquiry about prices and packages. If this is missing, it will show as —.
For calls, the duration of the call is shown on the right-hand side; for forwarded calls, the forwarding duration is also shown below. Chats do not include a time stamp.

Notes

The name comes from the individual call. Your assistant does not remember it for future calls – so the same caller will appear by name once and then as Unknown the next time in the list, even if their phone number is the same.
Calls made via the website widget are labelled widget-call or widget-chat instead of a phone number – both in the list and in the call details. A call via the widget is established in the browser, so there is no caller phone number.

Filter and search conversations

Three controls are used to filter the list:

The time period is displayed in the top right-hand corner; the button always shows the currently selected period, which is set by default to Last 7 days. Clicking it opens the Select period menu with the options Today, Last 7 days, Last 30 days, and Last 90 days. Next to this, you can set your own time period using a calendar; the button then displays it as a date range.
Use the Search… field to search through the listed conversations.
Below the list, under Show:, you can specify how many conversations are displayed at a time.

Open a single conversation

Click on the desired conversation in the list. The Conversation details window will open, showing two sections:

General – for each conversation, the date and time. For calls, the phone number and duration are shown below; for forwarded calls, the forwarding duration is also shown. For a chat, this section only shows the date.
Summary – the subject line, followed by the summary: a few sentences explaining what the caller or visitor wanted and how your assistant responded. If the call was transferred to a contact, the text Call forwarded appears above this, along with the result of the transfer – for example, that the contact answered the call.

Note

You do not need to open the interface to be notified of an inquiry. Your assistant sends an email summary for every conversation. You can decide for yourself who receives these summaries. You can find instructions in the article AI Frontdesk: Setting up conversation summaries by email.

Tracking your emails

If AI Email Assistant has been ordered, the Email tab shows what your assistant has done with your incoming emails – which ones it has answered, which ones are awaiting your approval, and which ones it has left to you. If only this product has been ordered, the view appears without tabs directly under Conversations. It is structured differently from the list of calls and chats:

What the email assistant did – key figures for your emails: Received, Answered automatically, Drafted for you, Left to you, and Sorted out. Sorted out covers spam and other mail, as well as appointment requests and inquiries that you have left switched off or answered yourself.
Needs approval – drafts awaiting your decision, oldest first. The article AI Frontdesk: Checking and approving email drafts describes how to check and send them.
Answered by the assistant – replies that were sent automatically or approved by you. Expand a row to read the original email and the reply.
Not answered by the assistant – emails to which your assistant has not sent a reply. You can see the reason in the row, for example No reply configured.
Mailbox history – earlier emails from your mailbox, both received and sent.

Many entries carry a tag indicating the type of request detected, such as business inquiry, appointment request, or other. Click Refresh in the top right-hand corner to load the latest status; next to it, you can see when the view was last updated.