This article explains to you how to change the password of your Mail Basic or Mail Business account in Webmail.

Forgot your email password?

If you are having trouble logging in to Webmail, you can set a new email account password right in your IONOS account.

If you need help with this or any other issues, please feel free to contact IONOS Customer Service.

To change the password in Webmail:

  • Log in to Webmail.
  • In the main navigation bar, click on the gear icon in the top-right corner.
  • Click on All settings …
  • Click Change Password in the navigation bar on the left.
  • Now enter your old password and then your new password. 
  • Click on Change password.

Your password will now be changed. This may take a moment to take effect.


If you are using an email client on your computer - such as Microsoft Outlook - or if you also check your emails with a mobile device, change the password stored in the respective account settings.