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Integrating an electronic cancellation function in MyWebsite Now

Valid for MyWebsite Now packages with an integrated Shop (from December 2022).

This article explains how to integrate the electronic cancellation function into shops that are part of the MyWebsite Now website builder.

Note

You can find details of your contracts in your IONOS account. If you have any further questions about identifying your shop version,  IONOS Customer Support will be happy to help.

Overview: Activate the cancellation function in the Shop

Below you will find an overview of what is required to provide an electronic cancellation function (cancellation form, cancellation button) in your shop. This can also be used even if a customer is not logged in.

  • Create a page in MyWebsite Now with a contact form. Through this, you request the necessary information needed to process the cancellation.
  • Integrate a navigation element in the header or footer of your MyWebsite Now that links to the page set up in Step 1. By doing this, you fulfill the legal requirement that the electronic cancellation function must be prominently available and provided without requiring a login.
  • Adjust legal texts.

Caution

As a merchant, you are legally obligated to confirm receipt of the cancellation immediately. It is best to reply with an email in which you quote the cancellation and assure immediate processing.

IONOS is working on a fully automated solution that will make this step unnecessary in the future.

Create a cancellation page

  • Create a new page in MyWebsite Now. The Help Centre article “Managing pages” explains how.

  • Name the page "Cancel contract".

  • Move your mouse pointer over the lower part of the still-empty page and click the Edit content button that appears. The edit mode of the page will open.

  • Add any section and click Done.

  • In the left menu bar of the MyWebsite Now editor, select Content.
  • In the detail window, move the mouse pointer over the desired section. A toolbar will appear in the top left corner of the section.
  • Click on the Elements button. The Section options column will appear.
  • Click the Try it now! button to activate the Flexibility Feature. If the Flexibility Feature is already active for this section, the button will not be displayed.
  • Click a red + (plus sign) on the page preview where you'd like to add the contact form.
  • In the Add new element toolbar, click on Contact Form. A contact form is added to the page.
  • Click on the contact form. The editing menu will be displayed.
  • Edit the existing form elements and add more if necessary, where your customer can enter their name, information to identify the contract, a free-text message, and their email address. Instead of a regular button labeled Send, a clear designation is recommended, e.g., Confirm cancellation.
  • Add a reference to your privacy policy above or below the form and link it to the corresponding page on your website.

Insert a link into the header or footer navigation

In the following steps, you will assign the cancellation form page to a navigation element in your header or footer. This ensures that the link is displayed on every page of your web project. Further information about headers and footers in MyWebsite Now can be found in the Help Center article “Headers and Footers”.

  • Open the MyWebsite Now editor.

  • In the left menu bar of the MyWebsite Now editor, select Content.
  • In the Page content column, click on the header or footer section.
  • Move your mouse pointer over the navigation element in the header or footer section. A toolbar will appear in the top right corner of the section.
  • On the toolbar, click the Manage > Custom button.
  • Click the Add button to create a new navigation element.
  • Move the mouse pointer over the newly created navigation element and click the Pencil icon (Edit).
  • Click the Page tab and select the page with the cancellation form you previously created.
  • Name the navigation element "Cancel contract".

Adapt legal texts

The following legal texts on your website must be updated:

  • Cancellation Policy: Must contain a reference to the electronic cancellation function and be adapted to the respective sales channel. If there are multiple online sales channels, a separate cancellation policy is required for each channel.
  • Privacy Policy: Must include supplemental information on the processing of personal data within the framework of the electronic cancellation function.

Next steps

The use of the cancellation form does not mean that your customer's cancellation automatically becomes effective. Therefore, as legally required, confirm receipt of the cancellation immediately and then check the cancellation (e.g., regarding deadlines and reasons for exclusion).

Further information

Content