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AI Frontdesk

Set up and use AI Receptionist and AI Chat Assistant in AI Frontdesk. Using an earlier AI Receptionist plan? See AI Receptionist (packages until 18/08/26).

Help with setup

  • Getting Started
    • Getting started with the AI Email Assistant
    • Getting started with the AI Receptionist
    • Getting started with the AI Chat Assistant
    • Using the Setup Assistant
    • Setting up the assistant using the setup wizard
    • An overview of products, channels, and the user interface
  • Knowledge and Behaviour
    • Testing replies with a test email
    • Setting up email response behaviour
    • Customising the writing style for email replies
    • Letting the assistant learn business knowledge from emails
    • Storing and managing company knowledge
    • Setting up inquiries
    • Customising language, voice, and behaviour
    • Setting custom pronunciations for terms
  • Availability and Publishing
    • Connecting and managing your email account
    • Setting up and integrating the website widget
    • Routing calls to your assistant
    • Passing on the original number when forwarding calls
    • Making a test call
    • Managing escalated call forwarding and contacts
  • Appointment Scheduling and Integrations
    • Setting up appointment booking with Cal.com or Calendly
    • Setting up appointment booking with Google Calendar or Microsoft 365
    • Setting up API integrations
  • Summaries and Notifications
    • Checking and approving email drafts
    • Setting up the daily email summary
    • Setting up conversation summaries by email
    • Viewing call history
  • Packages and Contracts
    • Adding additional products or changing your package
    • What changes when a new product is added
  • Privacy and Legal Information
    • An overview of data protection and data processing

This document is available online at the following address:

https://www.ionos.co.uk/help/ai/ai-frontdesk-1/

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