CRM tools: customer care made easy

CRM tools: software for customer care

 

Customer care is one of the corner stones of a successful company – whether you are running an online shop or offering bank accounts. Even smaller companies can benefit from the use of CRM tools, which help to organise customer- or buyer data. These software systems automate and...

 

Selection criteria for redundancy

What is the selection criteria for redundancy?

Letting employees go is hard on all parties, but it can be made a lot easier if you plan which redundancy criteria to use beforehand so you’re ready if the worst case scenario presents itself. There are many methods employers can use to work out who to keep in the company and who sadly has to be laid off. The defined criteria is taken into account and each employee can be evaluated according to a...

CRM tools: customer care made easy

CRM tools: software for customer care

Customer care is one of the corner stones of a successful company – whether you are running an online shop or offering bank accounts. Even smaller companies can benefit from the use of CRM tools, which help to organise customer- or buyer data. These software systems automate and optimise the process of customer relationship management.

Trial balance

Trial Balance: everything you need to know about stock

A properly prepared trial balance is the key to accurate company valuations and is also the basis of your annual balance sheet. For this reason, it is very important that there are no errors. Your trial balance should consist of a list of all assets and liabilities. But what exactly is a trial balance? We will explain what you need to look out for and show you an example of what your trial balance...

Cash book accounting done right

Keeping a cash book: The basics of cash book accounting

For companies, there is no sweeter sound than when the cash drawer jingles. But the HMRC requires a detailed listing of your operating revenue and expenditures at the end of each year. This includes cash transactions. A cash book will help you to keep track of your cash drawer. This guide explains how to properly keep a cash book and what benefits you can enjoy by using professional software.

Overhead costs

Overhead costs

Would you like to judge the price of a product or service appropriately, but you don’t know its corresponding overhead costs? In contrast to direct costs, overheads such as factory rental costs cannot be directly assigned to a product or service. Instead, you must calculate the overhead rate to determine the appropriate percentage of overhead costs and, subsequently, the total expenses which...

Contribution margin

The contribution margin

Which products should your company focus on and which are unprofitable? The contribution margin helps you answer this decisive question. Calculating the contribution margin correctly is crucial to the success of your company, by allowing you to draw conclusions about its profit or loss. We explain how to do this properly.

Cash discount: Advantages of getting a price reduction

What is a cash discount and how is it calculated?

The option to make use of a cash discount is an incentive for both customers as well as sellers to pay an invoice on time. Offering a cash discount is not a requirement, but rather a strategy on the part of the supplier or seller to make sure bills get paid on time. The size of the cash discount and its deadline varies. In order to make use of a cash discount, it is sometimes advisable to use a...

Fair Value – An Introduction

What is Fair Value?

There is no doubting the fact that financial statements can be complex and hard to understand. At the core of an accurate statement are accurate values and figures. This is where fair value comes into play. Fair value accounting is of great importance when it comes to financial statements (balance sheets), the selling of assets, or transferring liabilities between two companies. For investors,...

Order confirmation template: Basics and Tutorial

Order confirmations: Write them perfectly with a template

If a customer accepts an offer that you’ve submitted, you should formally confirm the order. In theory, an oral communication is sufficient, but a written confirmation of the agreed services and conditions is much more serious and secure. With templates for Word, Excel, and others, you can create such order confirmations in just a few minutes.

Grow Your Business

A solid business growth strategy is paramount for any business owner. This category focuses on all the aspects that follow the establishment of a company; from business strategy and growth, to recruitment, bookkeeping, and taxes.


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