Good communication sets the foundation for effective teamwork. This applies to communication within companies, as well as to communication with people outside of the company. Regardless of whether an exchange concerns orders from a supplier, production instructions for selected customers, or clarifying details by phone or e-mail - it all takes time. An extranet provides an opportunity to give information to a selected group of people. But what is an extranet exactly? How does it work, and for what purpose can you use it?
The word extranet is composed of the Latin "extra" (outside) and the English “net”. It refers to a controlled private computer network that uses the internet to connect a specified group of external users and give them access to a computer network. An extranet serves to provide resources that are made available to the authorised users, but not to the public. Possible external users are business partners, suppliers, and selected customers. By setting up an extranet, it’s possible to simplify the exchange of information across company boundaries – this applies in particular to communication between the company's own employees and external parties.
An extranet is an extension of an intranet which uses the same techniques as the internet. A comparison in a company setting illustrates the differences:
Whether for private companies, universities, or associations – by setting up an extranet, you create a comprehensive information network that can be integrated into business processes in various ways:
Companies can also integrate additional functions into the extranet to facilitate the exchange with external parties. Possible functions would be a search engine, a personnel directory, or a messenger service. Interactive functions (such as conducting surveys and votes) are also possible.
Technically speaking, the extranet is structured like the internet. Communication takes place via a collection of about 500 network protocols, which work according to which rules and in which format communication takes place. The internet protocol (IP) and the transmission control protocol (TCP) form the basis for data exchange.
Security precautions are very important when handling private data. It’s not only necessary to make sure that unauthorised persons outside the company don’t access confidential information, but also to close security gaps within a company. To secure the extranet and protect confidential data from unauthorised access, two main security measures are used:
An effective protection of the extranet is guaranteed by an external firewall. It’s set up between different computer systems and is therefore also known as a network or hardware firewall. Unlike the personal firewall, it does not run on the protected system itself, so it’s difficult to manipulate.
So-called demilitarised zones (DMZs) are often used for protection. They serve as a buffer zone between the private company network and the internet, separating the two networks by strict access rules. DMZ is most effective with two firewalls. An external firewall isolates the DMZ from the public network, an internal firewall isolates the DMZ from the intranet.
You can also guarantee the most secure access to data via so-called virtual private networks (VPN). A VPN is a private communications network where the subscribers are connected via a virtual IP tunnel, and can access the company's internal intranet through the tunnel. To ensure a high level of data security when using public lines, all information is transmitted in encrypted form (tunneling). This means that the transmitted data is not visible to other users on the public network.
There are essentially two different approaches to creating an extranet and integrating it into corporate communication. Both approaches are portal solutions:
An extranet can also be set up on the foundation of a content management system (CMS). The range of functions covered by the standard software varies depending on the system used. If the required functions are not covered by the standard software, it’s often possible to supplement them with extensions. However, you should keep in mind that implementing and maintaining complex systems requires a certain amount of expertise.
Learn more about the most popular content management systems of 2018.
If you are unsure which solution is right for you, it’s advisable to consult an expert.
The implementation of an extranet has many advantages for companies. This includes the rapid exchange of data between internal and external employees as well as external staff. Since large amounts of data can be exchanged quickly via an extranet, many processes can be optimised. Reduced time spent on manually executed applications often results in increased productivity and cost savings. Order status information, for example, no longer has to be sent to each individual customer by e-mail. The corresponding customer simply accesses the current order status via the extranet. Since the extranet eliminates the need for separate EDI software, additional costs can be saved, and finally, because fewer manual processes have to be carried out, there are fewer possible sources of error.
The advantages of an extranet are also faced with some disadvantages. This includes, for example, the acquisition costs of the corresponding software. In addition to the initial costs associated with the production, there are also consequential costs. For the extranet to fulfil its purpose, it must be regularly maintained by internal employees or an external service provider, for things such as software updates, backups, and problem solving. In addition, the required training time for employees results in correspondingly high opportunity costs, especially for systems with complex applications. In other words, during the training period, employees don’t have time to perform their actual tasks, which may reduce a company’s turnover, especially when many employees need to be trained at the same time.
In addition to the costs, possible security risks must also be taken into account. High security standards must be maintained to prevent unauthorised access to sensitive data. This applies to access from outside as well as unauthorised access within the company.
| Pros | Cons |
|---|---|
| ✔ Fast data exchange | ✘ Acquisition and follow-up costs |
| ✔ Increased productivity | ✘ Employee training needed |
| ✔ Time and overall cost savings | ✘ Increased security risks |
| ✔ Easy to keep up to date | |
| ✔ Optimised communicated with external parties | |
| ✔ Improved information management |
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