'Can you hear me?' is a question you’ve probably heard hundreds of times if you regularly use Zoom or a Zoom alternative. Unfortunately, audio problems can’t always be avoided. However, it is crucial that the problem gets fixed quickly, especially in important meetings. Here are some solutions to try out if there’s no sound in your Zoom meeting.
Video conferences have many advantages. On the one hand, they make it easy to communicate no matter the location of the participants - be it with friends, family members, customers, or colleagues. On the other hand, a video conferencing program like Zoom makes it possible to organise large meetings and presentations online in a very flexible way. Professionalism is particularly important in this context. Common technical errors that occur time and again in virtual video conferences are difficulties with sharing the screen in Zoom, changing the background in Zoom, and problems with audio equipment.
There may be a number of reasons why other participants cannot hear you or why no sound is coming from the Zoom meeting. Typical error sources include:
If you want to create a Zoom meeting or join a Zoom meeting as a participant, it is advisable to know your way around Zoom’s audio settings, to set the microphone and speakers/headphones correctly, and to carry out an audio test if in doubt.
When it comes to small meetings consisting of two or three people, first ask the question:
If they haven’t and you can’t hear or be heard in a Zoom meeting, you can assume that the problem is on your end. Here are a few possible solutions.
During a meeting, test your audio devices in the audio settings. To do this, go to the arrow next to the microphone icon and click on ‘Audio Settings…’ or ‘Test Speaker & Microphone…’. Here you can test your speakers/headphones and microphone respectively or change selected devices.
Too much temporary data in the browser cache can cause blocked audio scripts on Zoom in rare cases. To clear your browser cache, open the browser settings menu, and clear both the cache and the cookies.
If the Zoom audio doesn’t seem to be working, it may also be due to the computer volume. Check if the volume on your computer is muted or too low. To do this, click the speaker icon in the bottom right corner of Windows 10. To open advanced settings, right-click on the speaker icon and then select ‘Open Volume mixer’.
Check that the volume is set correctly for Zoom meetings.
With macOS, you can also find volume control options via the menu bar or System Preferences.
If there’s no sound in the Zoom meeting, check your built-in smartphone speakers. Look to see if you can see an X next to the speaker icon. If so, activate the speakers using the buttons or by tapping the speaker icon.
If the other participants can’t hear you in the meeting, check your built-in microphone. If you see that you’re muted, tap the microphone icon to unmute yourself.
If you are having audio problems in a Zoom meeting on your smartphone, it is often because the device’s volume is too low. Check the volume using the volume buttons on your smartphone.
If you habitually set your smartphone to silent or vibrate, check the audio profile on Android or iOS to see if the sound is turned on.
As simple as it sounds, rebooting often helps solve audio problems. However, this is only an alternative if you don’t have important, time-limited meetings.
Want to see all participants on Zoom because multiple users are in a video conference? With the Zoom gallery view, you can quickly get an overview and see all participants even in large Zoom meetings. More precisely, up to 49 participants at once. Learn how it works and the differences between the desktop and mobile app here.
Want to change your Zoom name, but you don't know how? If you take part in lots of different video conferences, you might like to use a different name for each one. For video chats with friends or relatives, a nickname or first name is sufficient. For official meetings, however, using your full name looks more professional. We'll show you how to change your name on Zoom.
Recording a Zoom meeting is especially important for users who cannot attend a meeting, conference, or workshop for whatever reason. It is also practical to record Zoom meetings so you can post them online later as informational material or so you can rewatch an interview. We explain how to record meetings on Zoom here.
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