Image: What happens when you send an email?ESB Pro­fes­sion­alShut­ter­stock

What happens when you send an email?

Emails make it possible to send messages and files anywhere in the world within seconds. But how does sending an email work? Every message travels through several systems that prepare, check and route it before delivery. Behind this simple click lies a complex process of…

  • News­let­ter
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Image: What is the double opt-in process and how does it work?kentohShut­ter­stock

What is the double opt-in process and how does it work?

Too many marketers try to worm their way into potential customers’ inboxes without per­mis­sion — which is annoying. In the UK you must obtain valid consent before sending marketing emails to in­di­vidu­als, and you must always provide a clear opt-out option. To avoid upsetting…

  • Outlook
  • Online Store
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Image: What is an OST file?Per­spect­ive JetaShut­ter­stock

What is an OST file?

PST or OST? The dif­fer­ence shows how Outlook stores your data. A PST file saves your emails and at­tach­ments only on your computer, while an OST file syn­chron­ises with the mail server so you can access your mailbox offline. Knowing which file type Outlook uses can affect how you…

  • Outlook
  • Office
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Image: What is a PST file in Outlook and what is it used for?UndreyShut­ter­stock

What is a PST file in Outlook and what is it used for?

What is a PST file? A PST file in Outlook is a type of data container that locally stores user-specific in­form­a­tion from emails, contact lists, and calendars on your computer. Many users are unsure whether files with a PST extension are important or can be deleted. We explain…

  • Outlook
  • Office
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Image: What’s the difference between Microsoft Office 2019 and 2021?UndreyShut­ter­stock

What’s the dif­fer­ence between Microsoft Office 2019 and 2021?

Microsoft Office is the top ap­plic­a­tion for working on texts, spread­sheets and present­a­tions. However, new digital re­quire­ments in the workplace demand more from Office. Office 2019 and 2021 are very different, es­pe­cially when it comes to teamwork functions. We explain why and…

  • Com­par­is­on
  • Office
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Image: What is AI speech recognition?agsandrewshut­ter­stock

What is AI speech re­cog­ni­tion?

From dictation tools to AI-powered phone as­sist­ants and tran­scrip­tion, many of today’s voice-based tech­no­lo­gies rely on AI speech re­cog­ni­tion. This article explains how Automatic Speech Re­cog­ni­tion works, the tech­no­lo­gies behind it and how busi­nesses can use tools like the IONOS…

  • AI
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Image: What is AI telephony and how can it be of benefit?stockfourShut­ter­stock

What is AI telephony and how can it be of benefit?

AI telephony is changing how busi­nesses handle phone calls. Instead of hold music and rigid menus, in­tel­li­gent phone as­sist­ants can answer calls around the clock and respond to requests auto­mat­ic­ally. This article explains how AI works in telephony, what ad­vant­ages it offers, and…

  • AI
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Image: What are AI phone announcements and how can they help your business?stockfourShut­ter­stock

What are AI phone an­nounce­ments and how can they help your business?

AI phone an­nounce­ments auto­mat­ic­ally answer calls, respond to common questions, and capture caller requests. Busi­nesses use them to ensure enquiries are handled even outside business hours. They also help reduce missed calls, improve how easy it is to reach your business, and…

  • AI
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Image: What is an AI translator and how does it work?cybrainShut­ter­stock

What is an AI trans­lat­or and how does it work?

AI trans­lat­ors are a practical tool when content is needed quickly in multiple languages, whether for emails, websites, documents, support chats or in­ter­na­tion­al com­mu­nic­a­tion. Modern AI trans­la­tion tools not only translate but, depending on the ap­plic­a­tion, can also adjust style…

  • AI
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