Thanks to constantly evolving technology, purchasing goods online is becoming ever more convenient, with retailers and service providers alike taking advantage of the internet’s marketing potential. Despite these developments, the risks involved in online transactions remain a major deterrent for many people. That’s why it’s crucial for retailers to provide reliable and secure payment methods in...
Car drivers know it all too well. Fuel prices change multiple times a day at the gas station, sometimes even while filling up! This is just one clear example of dynamic pricing, a tool as old as commerce itself. Dynamic prices – that can be flexibly adjusted to any market situation – make it possible to control the revenue generated by products and services.
Dynamic price management is primarily gaining ground in online retail at the moment, but has also been common practice in the prices of flights, travel and accommodation for a long time. Factors like capacity utilisation, season, time and the behaviour of competitors influence the price here, for example. Even in classic retail, digital displays on shelves are increasingly replacing conventional price tags and likewise enabling pricing to become flexible and largely automated.
How does dynamic pricing work?
There are many other everyday examples of dynamic pricing: If fruit has been left on the supermarket shelf for a while, it is usually sold at a discount. When fuel prices rise in time for the summer vacation and beach loungers become more affordable in rainy weather, we can also thank flexible prices for this. Whenever (regular) customers receive a discount, this is also an example of a dynamic price adjustment. Many ski resorts entice visitors in poor weather using discounts – and in the USA, ticket prices for sports events, for example, often vary depending on the weather, day, chances of winning or the appeal of a game.
These examples largely concern established dynamic pricing models that almost everyone comes into contact with daily. They all share one thing in common: the price changes over time, depending on the competition or as a result of strategic considerations and factors which the retailer considers suitable for maximising profit or improving customer retention – ideally both at the same time.
The strategies are varied, but the goals tend to be the same: apart from maximising profit, providers use dynamic prices particularly to increase customer retention – such as with discounts. After all, if the customer believes they’re getting a good deal, they are more likely to come back.
Dynamic pricing and big data
Thanks to digitalisation, bigger opportunities are cropping up for dynamic pricing. The magic key is big data – and thanks to data-driven marketing fully automatic analyses in real time are no problem at all.
In e-commerce, dynamic price management is often based on algorithms that analyse customer data. Major online retailers in fact have access to the data of millions of customers – a highly valuable resource that analysis programs can utilise. Combined with current market events, this data provides a basis for adjusting prices to supply and demand, either with a just a few clicks or via an automated process – on a broad front, specifically for target groups or even for individual customers. A wide range of different strategies can also be applied here. The algorithms themselves are usually a well-kept secret, especially as they are critical to business success.
Two dynamic pricing examples
A look at the sales figures reveals which products are currently popular and bought over others, which could lead the price to increase to maximise profit depending on the strategy. The following question is always key: How high is the customer’s willingness to pay at the current time? From the clues provided by big data, it is possible to find answers to this question.
Let’s consider another approach. A popular product is reduced in price in order to beat the competition so that the customers purchase it from the cheaper provider. Quite often, accessories are offered to the buyer at the same time with dynamically raisedprices (sometimes sharply). If the customer is already in the purchase process and has found a bargain, they are also likely to buy an accessory – even if the price is substantially higher. Their incentive to look back at competitors, who already offered the product they were primarily interested in at a higher price, is then likely to be low.
Ideally, this allows the provider to sell more products thanks to targeted dynamic pricing models, and also increase profit further with the sale of accessories at a dynamically higher price, while the customer feels like they’ve found a bargain. Generally this is actually the case, and improves customer retention.
What are personalised prices?
Sometimes prices even vary from customer to customer. That’s because valuable conclusions can also be drawn from habits, interests, demographic data and the behavioural patterns of every online customer. A personalised price means that different customers who look at the same product at the same time receive their own tailored price. The aim of this is to optimally make use of their maximum willingness to pay at any given time. This dynamic pricing is often based on the mechanisms of data-driven marketing.
For example, people who surf on the go with an expensive smartphone may also receive a higher price for products when shopping online simply for this reason. A corresponding analysis tool could classify users of expensive devices as generally being able to pay higher prices. If these users previously purchased expensive products, this could further support this tendency and lead to higher personalised prices.
Manufacturers and merchants are generally free to choose their pricing models and can also beat competitors. This is one of the basic pillars of the market economy, called free pricing. There are only a few legal exceptions, such as fixed book prices. Dynamically adjusted prices as well as individualised prices are generally permitted.
Is it possible to get around dynamic pricing?
Dynamic pricing models occur in almost every area of commerce. It’s often not possible to get around the flexible prices – for example, due to seasonal factors, such as during the run up to Christmas, and prices rise before coming back down. In many cases, we also benefit from flexible prices – for example, with discounts for loyal customers - or in the case of the beach lounger mentioned earlier that becomes cheaper in poorer weather. Dynamic prices can certainly be consumer-friendly, even though it may seem that they are business-friendly only.
If we shop with large online retailers like Amazon , there’s no getting around dynamic pricing. However, there are a few tricks that can potentially help to avoid peak prices in e-commerce. The problem is that the way the algorithms work is largely kept secret. The tips offered here are therefore based on observations and indications. For this reason, success may vary depending on how the algorithms are designed and adapted.
Time of day
Consider the time of day when shopping online. Prices can rise sharply on weekends and evenings when lots of customers are shopping. If fewer customers browse during the day on weekdays, that is also when prices fall significantly. They may also often vary from weekday to weekday.
Compare the prices of different providers. Price comparison websites are a convenient resource to this end, but they sometimes struggle to keep pace if the providers change their prices too dynamically – i.e. too often or too quickly. If you go to a merchant via a price comparison website, you might receive a cheaper personalised price – after all, the merchant would like to rank as close to the top of the comparison portal as possible and thus may have to lower the listed price there.
Electronic vouchers or voucher codes attract customers often by reducing the purchase price for products and services quite significantly. On occasion, these vouchers can be found by entering the product and manufacturer’s name as well as the word ‘voucher’ into a search engine. If you redeem a valid voucher with the respective online merchant, the generated price will also decrease accordingly. However, anyone who obtains these vouchers from third-party providers usually pays with their data. As always, you have to weigh the pros against the cons.
Observe the price of a product over the course of several hours, days or even weeks – the differences can sometimes be huge. Ask a friend or acquaintance to look at the same product to find out if there any price differences due to personalised prices. If this is the case, the person who has the cheaper price could then submit the order.
But beware: If a third party buys something for you online or you buy something for someone else, this will affect the data basis. If you buy expensive products for someone else, an algorithm could rate you as having a higher willingness to pay than you actually have. This could result in higher personalised prices for products and services in future for you when you shop online.
Each purchase generates data that online merchants can (and probably do) use to create personalised prices for their customers in the future. However, the way the merchants or rather their algorithms assess and interpret this data can vary substantially. Depending on the interpretation and the validity of the underlying assumptions, the results may more or less accurately correspond with the customer’s reality. You should generally consider how much you are willing to pay for a product and which data you are prepared to hand over to the seller.