1&1 and ProfitBricks are now

IONOS

We are uniting Europe's biggest hosting company and the German cloud infrastructure solution specialists.

Discover the future

What IONOS means for you

First-class web hosting and cloud solutions combined with the best customer service via a personal consultant.

Both the products you use and their prices remain unchanged.

You can now activate your personal consultant as a central point of contact, free of charge.

Our website and customer area now have a better, more consistent design.

Your login data and email servers remain unchanged.

From now on, you can find our hosting products and services under www.ionos.co.uk.

You can now access the customer area at my.ionos.co.uk.

Our promise

We are the ideal partner for your online success.

An answer to all your questions

Your personal consultant will help you get the best results out of all IONOS products and services, and will assist you with any questions or problems you may have. Exclusive service, completely free of charge. Learn more

Everything you need to get started online

We provide everything you need to look professional online, and for reliable communication with your customers and business partners. Learn more

Future-proof server technology

From classic web hosting with WordPress to highly flexible cloud server solutions, IONOS provides the technology professional users need, encouraging the successful development of their companies. Learn more

Tools for your online success

With our online marketing and search engine optimisation packages, professional communication, local and online visibility and the know-how to improve your search rankings are at your disposal. Learn more

New features

We have redefined customer service with a personal consultant now available to everyone. And as you may have noticed, our appearance has evolved, featuring a clear new design and informative language.

Always there for you

Your personal consultant

With the launch of the new brand, you have the opportunity to choose a free personal consultant as your central point of contact for any questions you might have concerning your products, your contract or your success on the internet.

Knows the right answers

Your personal consultant will offer:

- Personalised advice about your products and your contract

- Tips and strategies for your online success

- A direct line, reachable by phone, email and chat

Learn more

Modern design, clear language and a user-friendly structure

Our website has a new look

We have given our pages a consistent and recognisable design.

From our customer area – my.ionos.co.uk – and website, to our help and community pages, we have created crisp content and helpful recommendations to help you reach your goal faster.

More than numbers, data and facts

Our product pages now explain in more detail which products are the best fit for you and your project.

Of course, the hard facts are still there, but they are now more clearly displayed in tables with even more precise information and data.

Visit website

Get straight to what matters to you

The home for your products: my.ionos.co.uk

We have streamlined our design of my.ionos.co.uk so you can always find the most important things about your products at a glance.

Improved search

The new navigation bar lets you switch between products faster, and find help and settings from anywhere thanks to the improved IONOS search function.

Information about your subscriptions, invoices and important settings to protect your account, such as two-factor authentication, is now more clearly displayed in the navigation bar under My Account.

Assistants and intelligent help

New setup wizards guide you through setting up your website or configuring your domain in just a few steps so you can get up and running faster.

Intelligent, contextual help supports you, step by step, to ensure you realise the full potential of your products.

my.ionos.co.uk

FAQ

Here you can find the answers to frequently asked questions.

Will my contract, products or their prices change?

Both the products you use and their prices remain unchanged.

Your login data and email servers remain unchanged.

You can now find all of our hosting products and services at www.ionos.co.uk.

You can now activate your personal consultant as your central contact person, free of charge.

Our website and customer area now have a better, more consistent design.

Do I have to do anything?

No, you do not have to do anything. Simply continue to use your products as usual.

If you like, you can now opt to have a personal consultant as your central point of contact.

Why is the name changing to IONOS by 1&1?

We are combining 1&1 Internet – the largest European hosting provider – with ProfitBricks, the German specialist for cloud infrastructure solutions we acquired last year.

To communicate the unification of the two companies, from now on we will be known under the new brand: IONOS by 1&1.

With the acquisition of ProfitBricks in 2016, we acquired a top player for server and IaaS solutions. Under IONOS by 1&1, all web hosting and cloud solutions of 1&1 and ProfitBricks have found a new home. As IONOS by 1&1 we offer your company and your projects a larger range of high-performance products and first-class consulting with personal service under a common brand.

How can I contact Customer Support? Will my point of contact change?

You can contact Customer Support here:

Website: my.ionos.co.uk/contact

Phone: +44 (0) 333 336 5691

Email: support@ionos.co.uk

Where can I find the Control Panel / customer area?

You can now find all of your products and settings under my.ionos.co.uk.

Which products will I find at IONOS by 1&1 in the future?

IONOS gives you the opportunity to achieve more, with a wider range of products, servers and first-class advice.

Many product categories will be expanded in the coming months with powerful, integrated solutions. In doing so, we will focus particularly on:

Coordinated, intuitive solutions that small and medium-sized companies can use to successfully get online and efficiently digitise and simplify their processes.

Powerful infrastructure and on-demand cloud solutions for IT professionals.

Get straight to the heart of the matter.

Questions?

We'd be happy to help you choose the right product or provide support for existing customers.

+44 (0) 333 336 5691

We're here whenever you need us, 24 hours a day, 7 days a week.

Live Chat

Chat with one of our IONOS experts.

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