Award-winning support

Your personal consultant

  • Expert advice from a single point of contact
  • Reach your consultant directly by phone, email or chat
  • Free, award-winning service for all IONOS customers
Learn more
Personal consultant

Your personal consultant

Tailored, free advice

We want you to be a success online, so we offer a central point of contact: your personal consultant.

Advice on the first steps and strategies needed for online success.

Tips and guidelines on how to get the most out of your product.

Explanations for any technical jargon you may come across.

Support for any problems or questions you have regarding contracts, invoices, and products.

Reports on how your website is performing and tips on how you can continue to improve.

Tailored advice on suitable solutions that will help you manage and expand your products.

Available by phone, email, or chat

Speak with an expert who knows you and understands your needs.

Seamless service

If on the rare chance your personal consultant is unavailable, a well-informed, experienced colleague from their team will answer your call, and you will continue to receive the advice you need.

Always there for you

You can reach your personal consultant on business working days via a direct phone number, email, or chat. Alternatively, you can request a callback at a time of your choice.

As an IONOS customer, you can activate your personal consultant at any time, free of charge.

Activate your personal consultant

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Bring your idea to life

Whether you're setting up domains, designing a website, creating email addresses, or something else, your personal consultant is here to help.

Domains domain + personal consultant.

Turn your name into a brand and secure the perfect domain name. Includes email, private registration, and SSL security.

Icon: MyWebsite responsiveness; Desktop PC and smartphone


MyWebsite + personal consultant.

Intuitive drag and drop editor, pre-built templates, unlimited creative control, and stunning images. Includes an email address and domain.

Email icon that looks like an envelope


Email address + personal consultant.

Easy to remember and professional – promote yourself, your company, or your project with a personalised email address.

European Contact Centre and Customer Service Awards

IONOS customer service wins an award

Your feedback is vital – it helps us make our products and services work better for you. Luckily, we get lots of input from you. The way we use your feedback to improve the customer experience won an highly recommended award for Best Use of Customer Insight in 2023. Thanks for keeping us informed! Details of the award

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