Always by your side

Your personal consultant

At IONOS, we believe that high-end products and tailored advice belong together.

That’s why we offer every customer their very own personal consultant free of charge.

Our award-winning support has your back

The IONOS personal consultant service won gold for Best Customer Engagement Initiative. Watch Chief Operations Officer Hüseyin Dogan on what the award means for you and how you can get the most out of your personal consultant.

Personal consultant wins gold for Best Customer Engagement Initiative

Our personal consultant service was the Gold Winner in the Best Customer Engagement Initiative category at the European Contact Center & Customer Service Awards.

This award recognises our commitment to outstanding individual support.

In an increasingly automated world, we believe that there’s no replacement for personal support. That’s why we launched the personal consultant in 2018, offering every customer a single point of contact for any queries.

This high level of personal support is one of the ways we help our customers succeed and is an essential part of IONOS.

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The answer to all your questions

Your personal consultant will support you with expert recommendations, easy-to-understand explanations, and uncomplicated advice on a range of topics, such as:

How do I develop the right content for my marketing emails?

How can I display various products depending on the location of my visitors?

Why is my company not visible on Google Maps?

How can I automatically share and sync files with my team?

Can you activate SSL encryption for Plesk on my server?

How can I build an eCommerce website with WordPress?

Tailored, free advice

We want you to succeed online, that's why we offer a central point of contact: your personal consultant.

Advice on the first steps and strategies needed for online success.

Tips and guidelines on how to get the most out of your product.

Explanations for any technical jargon you may come across.

Support for any problems or questions you have regarding contracts, invoices, and products.

Reports on how your website is performing and tips on how you can continue to improve.

Tailored advice on suitable solutions that will help you manage and expand your products.

Available by phone, email, or chat

Speak with an expert who knows you and understands your needs.

Seamless service

If on the rare chance your personal consultant is unavailable, a well-informed, experienced colleague from their team will answer your call, and you will continue to receive the advice you need.

Always there for you

You can reach your personal consultant on business working days via a direct phone number, email, or chat. Alternatively, you can request a callback at a time of your choice.

As a IONOS customer, you can activate your personal consultant at any time, free of charge.

Activate your personal consultant

Everything you need for your online presence

Your personal consultant is there to help you in any situation. Whether setting up domains, designing websites, creating email addresses, or on a whole range of other topics.